Destani Suratt
Clarksville,TN
Summary
Mission-driven with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 2 years of experience in a specialty drink establishment with focused perspective on executing performance and improve day-to-day processes.
Overview
7
7
years of professional experience
Work History
Barista Manager
Plumb Line Coffee
01.2021 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Conducted accurate inventory counts of store materials to meet customer demands and sustain operations.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Delivered feedback to decision makers regarding employee performance and training needs.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Freelance Graphic Design
Self Employed
06.2024 - 07.2024
- Redesigned logo for Plumb line Coffee Co. for a new location opening in Kansas City, Missouri.
- Developed custom graphics tailored to client specifications, ensuring their satisfaction while remaining fresh, innovative, and relevant in a competitive market landscape.
- Created comprehensive style guides that established consistent visual branding across all company assets.
Freelance Graphic Designer
Self Employed
11.2018 - 11.2018
- Designed campaign for Big Brothers, Big Sisters for a yearly charity event called "Bowl for Kids Sake"
- Worked with client to gather and define requirements, establish scopes and managing project milestones.
- Developed creative design for print materials, brochures, banners, signs, and t-shirts.
Independent Merchandiser
Lewis Brothers Bakeries
05.2017 - 01.2021
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Answered customer questions regarding store merchandise, department information and pricing.
- Managed and stocked inventory.
Graphic Design Intern
LCT Team
06.2019 - 08.2019
- Prepared designed posters, digital invites and brochures to coincide with company events.
- Collaborated with the creative team to develop visually appealing online advertisements for local homes in the Franklin/Nashville areas, front-end website layout, print flyers and magazine advertisements.
- Learned the basic processes of real estate to gain knowledge in curating efficient designs.
- Conducted research on design trends to keep projects current and appealing.
Education
Bachelor of Arts - Graphic Design
Austin Peay State University
Clarksville, TN12.2019
Skills
- Customer Service
- Cleanliness and Organization
- Staff Training and Development
- Policies and Procedures
- Verbal and Written Communication
- Sales & Marketing
- Adobe Photoshop, InDesign, Illustrator
- HTML & CSS
- Microsoft Office
Timeline
Freelance Graphic Design
Self Employed
06.2024 - 07.2024
Barista Manager
Plumb Line Coffee
01.2021 - Current
Graphic Design Intern
LCT Team
06.2019 - 08.2019
Freelance Graphic Designer
Self Employed
11.2018 - 11.2018
Independent Merchandiser
Lewis Brothers Bakeries
05.2017 - 01.2021
Bachelor of Arts - Graphic Design
Austin Peay State University
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