Destanie Nimigean
Toledo,Oh
Summary
Experienced professional with 16 years in secretarial, management, patient care, customer service, and serving industries. Well-equipped to excel in various roles. Eager to leverage skills for long-term career growth and contribute expertise and commitment to excellence in a dynamic, growth-focused work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Extended Grace Home Healthcare
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Belemere Suites
04.2022 - 02.2024
- Managed incoming calls for hotel locations in Ohio and Georgia.
- Communicated with customers via phone, text message, email, website live chat and Facebook/Instagram messenger.
- Presented information on suite varieties, pricing, availability, and deals to new and existing clients.
- Helped guests find the perfect date(s) for their visit, recommended extra add-on amenities and package options based on the occasion or reason for their stay, explained all rules and policies then booked all reservations.
- Collaborated with management for timely solutions to unresolved guest issues.
- Contacted customers for errors in their payment, if a suite or upgraded suite became available on the date they want or if there were any changes that needed to be made to their reservation.
- Used office equipment such as computers, modems, printers, copiers, Cricut and software.
- Packaged items, stocked supplies, printed and maintained any paper documents needed for both customers and staff, crafted the souvenirs sold at both hotels (i.e. personalized picture frames, wine glasses, candy bouquets, etc.), maintained social media content.
Shop Manager
Infinite Art
05.2019 - 02.2020
- Designed weekly staff schedules to optimize operations.
- Engaged with clients through phone, email, and various social media platforms.
- Cultivated a warm and inviting environment for guest arrivals.
- Guided clients through the waiver form submission process.
- Provided necessary daily tasks such as stocking, cleaning, purchasing necessary supplies and building maintenance (i.e. shoveling snow, replacing light fixtures, installing display shelves and cabinets, etc.).
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Waitress
Olive Garden
03.2017 - 03.2019
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Accurately totaled checks, collected cash or credit card from guests to process payments using the POS (point-of-sale) system.
- Trained new servers on menu knowledge and how to provide exceptional service.
- Ensured a sanitary and inviting table for guests by completing thorough cleaning and arranging tabletop displays.
- Assisted co-workers when needed to help make sure every customers visit to Olive Garden was great and they left feeling happy and satisfied.
Waitress
Avenue Bistro
12.2016 - 03.2017
- Suggested menu items and specialty drinks according to Avenue Bistro's specifications.
- Served and explained the major ingredients and preparation methods for each item to be served.
- Prepared for and served guests during party functions.
- Completed side work such as filling condiments, cleaning and sorting linen, hanging drapes and serving equipment.
Service Attendant
Sunoco
03.2016 - 12.2016
- Provided friendly customer service.
- Ensured daily inventory count was accurate, discarded any expired items and restocked as needed.
- Accurately handled cash and credit card transactions.
- Daily cleaning tasks such as sweeping, mopping and changing waste receptacles.
- Dispensed lottery tickets and low value winnings.
Engraver
Things Remembered
10.2015 - 02.2016
- Delivered exceptional customer service through effective communication, listening attentively to client concerns, and addressing issues promptly.
- Safeguarded company assets by conducting routine maintenance checks on equipment to prevent breakdowns or malfunctions during critical work hours.
- Maintained a safe working environment by adhering to safety protocols and properly handling hazardous materials during the engraving process.
- Demonstrated versatility in various engraving methods including laser, rotary, hand-engraving techniques for diverse results based on project requirements.
- Leveraged artistic skills to create visually appealing designs that exceeded client expectations on custom projects.
Sales Associate
Zumies
06.2013 - 05.2014
- Assisted customers daily with finding or selecting items and providing recommendations.
- Maintained attractive merchandise displays and store cleanliness.
- Stocked, replenished and organized inventory with accuracy and efficiency.
- Completed transactions for clients while supporting store rewards program.
Service Attendant
Speedway
07.2009 - 04.2011
- Daily use of point-of-sale (POS) system.
- Open and close the store which included counting cash drawers and making deposits.
- Offered exceptional customer service to differentiate and promote the company brand.
Direct Support Professional
Anne Grady Center
06.2008 - 06.2009
- Assisted individuals with developmental disabilities with daily needs.
- Provided a clean, comfortable and relaxing atmosphere for individuals.
- Took individuals out into the community for either doctors appointments or recreational entertainment.
- Documented individuals behaviors and providing treatment suggestions to supervisors and health staff.
- Helped individuals cook meals and complete daily chores.
- Provide a safe environment through care and in-home care training.
Education
Nursing -
Owens Community College
Perrysburg, OHHigh School Diploma -
Whitmer High School
Toledo, OH05.2008
Skills
- Clerical Work
- Time Management
- Design/Crafts
- First aid and CPR
- Microsoft Office
- Daily living assistance
- Verbal and written communication skills
- Customer service
Certification
CPR
First Aid
Timeline
Direct Support Professional Caregiver
Extended Grace Home Healthcare
08.2024 - Current
Customer Service Representative
Belemere Suites
04.2022 - 02.2024
Shop Manager
Infinite Art
05.2019 - 02.2020
Waitress
Olive Garden
03.2017 - 03.2019
Waitress
Avenue Bistro
12.2016 - 03.2017
Service Attendant
Sunoco
03.2016 - 12.2016
Engraver
Things Remembered
10.2015 - 02.2016
Sales Associate
Zumies
06.2013 - 05.2014
Service Attendant
Speedway
07.2009 - 04.2011
Direct Support Professional
Anne Grady Center
06.2008 - 06.2009
Nursing -
Owens Community College
High School Diploma -
Whitmer High School
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