Destany Chisom
Springfield,United States
Summary
Detail-oriented Client Service Specialist with experience researching and processing UCC filings, corporate filings, and legal records across all 50 states. Skilled in document review, public records research, data verification, and maintaining accuracy in high-volume environments. Adept at analyzing complex filing requirements, identifying discrepancies, and supporting cross-functional teams with time-sensitive compliance work.
Overview
1
1
Language
5
5
years of professional experience
Work History
Client Service Specialist
Cogency Global
08.2024 - Current
- Handled business filings, formations, mergers, dissolutions, and UCC filings across all U.S. jurisdictions.
- Reviewed legal documents for completeness and adherence to state filing standards.
- Administered service of process documents, ensuring prompt handling and distribution.
- Resolved client inquiries by providing guidance on filing issues and compliance procedures.
- Worked with internal teams to resolve time-sensitive requests while ensuring service level expectations.
- Kept meticulous records while processing high volumes of transactions efficiently.
- Established a streamlined phone extension directory for enhancing customer inquiry response times.
- Identified areas for improvement in processes and suggested workflow enhancements.
Intake Worker
Sangamon County Community Resources
10.2023 - Current
- Utilized strong communication and assessment skills to facilitate the intake process for clients seeking county services, ensuring efficient and compassionate support. Conducted initial screenings, gathered client information, and made appropriate referrals to connect individuals with vital resources.
- Key Responsibilities
- Conducted intake interviews with clients, assessing needs and providing guidance on available services
- Gathered and documented client information, ensuring accuracy and confidentiality
- Determined eligibility for county programs and made referrals to appropriate resources
- Collaborated with internal teams and external agencies to facilitate seamless transitions
- Provided crisis intervention and support as needed - Maintained accurate records and reports, adhering to county standards
- Achievements
- Successfully connected 200+ clients with vital resources, improving overall well-being
- Implemented process improvements
- Received positive feedback forms from clients, demonstrating high satisfaction with services
Medical Claims Processor
Blue Cross Blue Shield
12.2021 - 03.2023
- Dedicated and detail-oriented professional with 3 years of experience in resolving complex medical claims and conducting thorough investigations. Proven ability to work efficiently in fast-paced environments, adapting to changing work volumes and prioritizing quality and productivity. Skilled in medical claims resolution, analytical problem-solving, and effective communication. Committed to delivering high-quality results and ensuring optimal customer satisfaction.
- Key Responsibilities
- Resolved complex medical claims through thorough investigation and communication with stakeholders
- Collaborated with cross-functional teams to resolve claims-related issues and improve overall efficiency
- Worked closely with providers and patients to gather necessary information and resolve claims
- Met or exceeded quality and productivity standards, demonstrating strong attention to detail and commitment to excellence
- Successfully maintained a claim audit exception-free record for 2 consecutive years, showcasing expertise and dedication to accurate and efficient claims processing
Education
No Degree -
Glenwood Highschool
Chatham, Illinois, United StatesNo Degree - Medical Transcription
Lincoln Land College
Springfield, ILSkills
- UCC Research
- UCC Filings
- Public Records Research
- Federal & State Lien Searches
- Bankruptcy Research
- Judgment Research
- Corporate Filings
- Business Entity Research
- Legal Document Review
- Records Management
- Data Verification
- Document Analysis
- Detail-Oriented
- Quality Assurance
- Process Improvement
- Problem Solving
- Critical Thinking
- Time Management
- Prioritization
- Microsoft Office Suite
- Cross-Functional Collaboration
- Customer Service
- Written Communication
- Compliance Support
- Multi-State Research
- Database Research
LANGUAGES
English - Intermediate
HONORS & AWARDS
Received the award for outstanding performance and dedication to excellence.
Research & Content Management
- Conducted in-depth research using multiple public and official sources to verify information before publication.
- Synthesized complex information into clear, organized, and accessible content.
- Maintained structured digital archives and documentation for efficient information retrieval.
- Monitored breaking news and official announcements, ensuring timely and accurate updates.
- Fact-checked content to maintain accuracy, consistency, and credibility.
- Organized large volumes of information and managed editorial workflows from research through publication.
- Improved content organization and documentation processes to enhance efficiency.
Timeline
Client Service Specialist
Cogency Global
08.2024 - Current
Intake Worker
Sangamon County Community Resources
10.2023 - Current
Medical Claims Processor
Blue Cross Blue Shield
12.2021 - 03.2023
No Degree -
Glenwood Highschool
No Degree - Medical Transcription
Lincoln Land College