Destany Rosales
Harlingen,TX
Summary
Expert in organization and verbal communication, I excel in managing high-stress situations and improving client relations, leading to significant increases in efficiency and loyalty. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Receptionist
Cabreras Plumbing Doctor
01.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative (Remote)
TaskUs
01.2022 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Advanced Call Center Technologies LLC
08.2018 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Harlingen High School
Harlingen, TX06.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Customer/Client relations
Timeline
Receptionist
Cabreras Plumbing Doctor
01.2023 - 05.2024
Customer Service Representative (Remote)
TaskUs
01.2022 - 12.2022
Customer Service Representative
Advanced Call Center Technologies LLC
08.2018 - 11.2021
High School Diploma -
Harlingen High School
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