DESTAUNI WILLIAMS

• Managed daily store operations, maintained high standards of customer service and product availability.
• Trained and mentored staff, fostering a collaborative team environment to enhance performance.
• Implemented inventory management systems, optimizing stock levels and reducing excess inventory costs.
• Developed sales strategies that increased foot traffic and improved overall store profitability.
• Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for improved results.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Coordinated promotional events, driving community engagement and enhancing brand visibility in the market.
• Ensured compliance with safety regulations and company policies, promoting a safe shopping environment for customers and employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
• Used strong communication skills to collaborate with other departments to ensure efficient guest focused service.
• Skilled in MARSHA, CI/TY, PMS, Micros, CVENT, ACVB. Property PRM/Lead Catcher
• Handled and resolved confrontational guest situations
• Delivered exceptional customer service and tourism information, fostering positive guest experiences
• Compiled detailed end of shift reports to ensure smooth operations
• Plan event with attention to financial and time constraints
• Manage all event operations (preparing event spaces, meet all client needs etc.)
• Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
• Oversee event happenings and act quickly to resolve issues
• Construct Event Orders
• Build Room Blocks
• Create Reservation Links
• Create Rooming List
• Provide hotel staff with all Event details to properly staff and prepare for group bookings
• Provide open communication to all clients regarding event details
• Built City Wide Event Blocks
• Work hand in hand with Sales Team to finalize event details
• Answer Customer calls and provide detailed information
• Qualify Client business inquires
• Build Contracts for Potential Clients
• Assign leads to corresponding Sales Managers
• Perform Site visits

• Assisted in performing successful MRI and CT scan procedures on a wide variety of patients.
• Assisted in performing MRI and CT scan procedures, ensuring patient comfort and adherence to protocols.
• Verified patient insurance details and copayment amounts during check-in process.
• Reviewed physician requests and instructions to determine patient radiologic needs and prepared equipment for procedures.
• Coordinated with healthcare professionals to gather and prepare necessary materials for imaging procedures.
• Prepared and managed patient records; document patient information, examinations performed and required views.
• Maintained accurate stock of sterile/non-sterile supplies and equipment; schedule preventative and required maintenance to meet hospital needs.
• Ensured referring physician’s information is updated and accurate, adding new physicians as necessary
• Maintained confidentiality of patient records in compliance with HIPAA regulations.
• Ran to high intense life threatening situations to provide emergency care

St. Jude’s Recovery Center offers integrated treatment services to individuals who are fighting addiction, co-occurring mental health and homelessness in Metro Atlanta and across the state of Georgia.Enforced house rules clearly and respectfully, fostering a safe environment for clients.

• Administered and supervised patient medications for approximately 30 patients.
• Conducted random drug and alcohol screenings to ensure compliance with safety protocols.
• Led weekly group meetings and counseling sessions, providing conflict resolution as needed.
• Coordinated and supervised group activities which include patient discussion involving coping and life skills.
• Provided guidance and accountability to patients including issuing disciplinary actions as required.
• Completed end-of-shift progress notes and related documentation for each patient in accordance with agency policy.
• 
  
• Guided and held patients accountable, issuing disciplinary actions when necessary.
• Provided hourly internal ground checks and documents in communication log; notified Residential Manager of any immediate concerns.
• 
  
• Facilitated assigned residential educational groups as instructed by the Residential Manager.

• Interacted with customers, service providers, and Home Depot associates through multiple applications to ensure effective communication and resolve inquiries efficiently.
• Responded to customer inquiries through various communication channels.
• Virtually assisted customers with technical and online needs
• Provided customers with technical support
• Managed inbound and outbound calls
• Conducted inbound/outbound customer service calls for sales orders and set appointments.
• Coordinated with Home Depot’s Escalations Group to support customer follow-up and resolve complex issues effectively.
• Informed customers about order status and provided timely resolutions for post-order issues, including returns and other concerns.
• Coordinated with Home Depot’s Escalations Group to provide support regarding customer follow-up including handling complex issues.
• Promote customer privacy and safety by maintaining confidential billing information
• Documented details of calls and customer interactions.
• Operated multiple systems and programs at once while handling customer interactions.

• Serve customers in a timely and efficient manner to solidify relationships
• Building long term relationships with clients
• Established strong connections with clients through regular communication and support.
• Assisted customers promptly in a friendly manner to ensure a positive experience. in a timely and efficient manner to solidify relationships
• Provided resources and recommendations to promote community wellness.
• Provided resources and recommendations that promoted community wellness initiatives.
• Conducted educational trainings to staff and other requesting agencies, recorded and reported training outcomes.
• Established an evaluation framework to assess the strengths of community health programming and identify areas for improvement and change.
• Conducted public and community health research to determine specific needs of target groups.