Desteny Castaneda
Cicero,IL
Summary
Dynamic Account Executive and Operations Administrator with a proven track record at Mario Castaneda State Farm, excelling in customer retention and operational efficiency. Mastered Salesforce CRM and vendor management, surpassing sales targets and streamlining processes. Expert in fostering customer relationships and enhancing team communication, significantly boosting satisfaction and operational alignment.
Overview
7
7
years of professional experience
Work History
Account Executive
Mario Castaneda State Farm
01.2022 - Current
- Skilled at managing customer inquiries and addressing concerns efficiently.
- Used Salesforce CRM to oversee sales leads, opportunities, and customer interactions.
- Leveraged extensive insurance product knowledge to provide expert recommendations.
- Collaborated with sales teams to address client requirements and enhance customer satisfaction.
- Provide detailed insurance quotes and proposals to customers, outlining coverage options, terms, and premiums clearly.
- Fostered lasting bonds with customers to ensure retention.
- Consistently met and exceeded agency sales targets.
- Monitored industry regulations to maintain compliance with laws.
McMaster-Carr
01.2020 - 01.2022
- Monitored and assessed work orders to identify required items and quantities.
- Gathered necessary materials and supplies from specified storage areas.
- Evaluated items for quality, accuracy, and compliance with specifications before sorting.
Operations Administrator
Modern Process Equipment
01.2018 - 01.2020
- Streamlined processes to enhance operational efficiency and effectiveness.
- Collaborated with key departments to enhance operational alignment, boosting communication.
- Oversaw vendor interactions and procurement operations, guaranteeing prompt arrival of goods.
- Sustained legal standards while adhering to company policies and operational guidelines.
Education
Bachelor's Degree - Sports Communications
Bradley University
05-2018
Skills
- Salesforce CRM
- Customer onboarding
- Customer retention strategies
- Product demonstration
- Training expertise
- Upselling techniques
- Cross-selling techniques
- Sales proficiency
- Customer relationships
- Vendor management
- Written and verbal communication
- Operations
- Account management
Languages
- English, Advanced
- Spanish, Advanced
Activities
- Alumna member of Sigma Lambda Gamma National Sorority Inc.
- Alumna Track and Field Student Athlete
- Alumna Member of the Association of Latin American Students
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Account Executive
Mario Castaneda State Farm
01.2022 - Current
McMaster-Carr
01.2020 - 01.2022
Operations Administrator
Modern Process Equipment
01.2018 - 01.2020
Bachelor's Degree - Sports Communications
Bradley University
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