Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

DESTENY CASTANEDA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Service Manager

Mario Castaneda State Farm
01.2022 - Current
  • Handled customer inquiries efficiently.
  • Handled sales leads, opportunities, and customer interactions using Salesforce CRM.
  • Applied deep understanding of insurance offerings to suggest suitable options.
  • Collaborated with sales and other internal teams to fulfill client requirements.
  • Presented detailed insurance proposals to customers, effectively clarifying coverage terms and premium details.
  • Foster long-lasting customer connections to drive retention.
  • Exceeded sales and performance expectations routinely.
  • Hired and trained service department staff to drive performance.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Receiver

McMaster-Carr
01.2020 - 01.2022
  • Tracked and reviewed work orders to determine necessary items and quantities for bin filling.
  • Gathered necessary materials, supplies, and products from storage areas.
  • Evaluated items to ensure quality, accuracy and compliance with specifications before sorting.

Operations Administrator

Modern Process Equipment
01.2018 - 01.2020
  • Oversaw daily operations, optimizing business functionality.
  • Streamlined collaboration among key departments to ensure operational alignment.
  • Handled procurement processes, guaranteeing punctual delivery of services.
  • Maintained adherence to company policies and operational guidelines.

Education

Bachelor's Degree - Communications

Bradley University

Skills

  • Salesforce CRM
  • Customer retention strategies
  • Product demonstration
  • Training expertise
  • Upselling techniques
  • Cross-selling techniques
  • Relationship building and management
  • Revenue generation
  • Account relations
  • Order management
  • Productivity monitoring
  • Staff management

Activities

  • Alumna member of Sigma Lambda Gamma National Sorority Inc.
  • Alumna Track and Field Student Athlete
  • Alumna Member of the Association of Latin American Students

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Service Manager

Mario Castaneda State Farm
01.2022 - Current

Receiver

McMaster-Carr
01.2020 - 01.2022

Operations Administrator

Modern Process Equipment
01.2018 - 01.2020

Bachelor's Degree - Communications

Bradley University
DESTENY CASTANEDA