Destin Dowler
Minnesota,United States
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
People Operations Manager
Metropolitan Transportation Authority
Saint Paul, MN
03.2025 - Current
- Developed and implemented employee engagement programs for diverse workforce.
- Coordinated benefits administration, addressing employee inquiries and concerns promptly.
- Created policies and procedures related to people operations that are compliant with local laws and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Facilitated communication between departments to enhance collaboration and problem-solving.
Hub Leader (General Manager)
Carvana
Portland, OR
04.2023 - 12.2024
- Oversee the full spectrum of activities at the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
- Manage both employee and customer experiences, assess business trends, and proactively address potential challenges.
- Led a team of skilled Customer Advocates, providing vision and fostering their development to ensure peak team performance.
District Manager (Coach)
Asurion
New York, NY
08.2020 - 02.2023
- Continued responsibilities from Enjoy Technology through the sale, acquisition, and integration of Enjoy Technology and Asurion.
District Manager (Field Captain)
Enjoy Technology
New York, NY
08.2020 - 02.2023
- Managed and supported 3 Area Managers (50 indirect) in driving sales and improving customer experience by providing coaching and leadership.
- Part of the RevOps team, driving cross-functional alignment and delivery of consistent messaging with the sales teams.
- Exceeded Field & Fulfillment Operations KPIs, including customer experience, employee retention, and productivity metrics by implementing an effective training program and creating a positive work environment.
- Consistently delivered Top 3 performance companywide (markets). Achieved 65% year over year revenue growth by creating a team environment that encourages accountability, setting actionable goals, and providing meaningful recognition.
- Led 10 pilots in 12 months, consistently pioneering new revenue paths and increasing customer and employee experience.
- Owned the employee lifecycle, including talent attraction, development, and retention in all roles across the market and achieved a 95% employee retention rate within the district.
- Improved management and team lead performance through the restructuring of the checklist formats, the introduction of standardized check-in schedules, and the creation of individualized development plans.
Field Sales Manager
DSI-AT&T
Minneapolis, Minnesota
04.2017 - 08.2020
- Increased revenue of 54 National Retail locations selling AT&T mobility and DirecTV year over year by coaching employees on sales techniques and providing sales training.
- At a District level, fostered fruitful relationships with retail partners to grow sales, mindshare, and comfort with AT&T via weekly in-person meetings and weekly phone calls, resulting in an increase in sales of 40% on average in each retail partner store.
- Successfully developed, scheduled, and delivered retail product training for internal sales forces of 20+ employees in high-volume retail environments.
Softlines Manager
Scheels All Sport
Rochester, MN
04.2015 - 04.2017
- Part-time shoe seller to Department Manager in while attending University.
- Department achieved a 200% increase in my tenure; $100,000 annually to $300,000.
- Managed team of 4.
- Achieved President's club for revenue growth.
Education
Bachelor of Business Administration And Management -
University of Minnesota-Duluth
Duluth , MN 08.2015 - 05.2017
Associate of Arts - Business Administration And Management
Rochester Community And Technical College
Rochester, Minnesota, MN 08.2014 - 05.2015
Skills
- Google Suite
- Microsoft Office
- GitHub
- Salesforce
- Store Operations
- Employee Lifecycle
- Relationship Building
Timeline
People Operations Manager
Metropolitan Transportation Authority
03.2025 - Current
Hub Leader (General Manager)
Carvana
04.2023 - 12.2024
District Manager (Coach)
Asurion
08.2020 - 02.2023
District Manager (Field Captain)
Enjoy Technology
08.2020 - 02.2023
Field Sales Manager
DSI-AT&T
04.2017 - 08.2020
Bachelor of Business Administration And Management -
University of Minnesota-Duluth
08.2015 - 05.2017
Softlines Manager
Scheels All Sport
04.2015 - 04.2017
Associate of Arts - Business Administration And Management
Rochester Community And Technical College
08.2014 - 05.2015