Destin Webster
Santa Clara,CA
Summary
Proven leader with a track record of enhancing sales and KPI goals at Stuart Weitzman through strategic agility and customer focus. Excels in fast-paced environments, demonstrating exceptional organizational skills and a commitment to fostering team growth. Skilled in money handling and cultivating positive customer relations, significantly improving brand loyalty and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Stuart Weitzman
San Francisco Premium Outlet Livermore CA
05.2022 - Current
- Achieve store sales plans and KPI goals.
- Improve 4-wall contribution by increasing sales and reducing Operating expense.
- Exhibit the competencies listed below with a focus on Drive for Results, Customer Focus, and Strategic Agility.
- Deliver a bold, energetic, purpose-driven customer experience through the team.
- Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
- Lead and Support the team in absence of the store Manager.
- Trains and mentor to the team members, encouraging and empowering them to deliver customers experience and Operations in accordance with the Company standards.
- Fulfillment, and inventory management.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
- Work with the team to ensure store achieve Store Audit Scores at or above the Company Standards.
- Recruits, interviews, on board and work closely with the Store Manager on strategies to retain top talent.
- Manage evolving daily workload while prioritizing the customer experience.
- Manage Payroll, Scheduling, and time and attendance.
Sales & Operation Support Manager
Neiman Marcus
Walnut Creek, CA/ SAN FRANCISCO CA
11.2018 - 05.2022
- Receiving & responsible for assisting with stocking and receiving functions such as managing directs, transfers, deliveries, customers mail returns and the store,s large projects such as job ins/job outs ans store events/remodels.
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping.
- Communicated customer issue with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Responsible for ensuring store meets company guidelines in opening and closing.
Operation Sale Manager
Banana Republic
Walnut Creek, CA
11.2017 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Strong organization skills and attention to details with understanding of management principles and processes.
- Coordinate with Store manager to discuss backroom logistics and and optimizes the area to store additional merchandise.
- Provide support and assistance to other departments during peak periods.
- Building and implementing strategies for better and faster communications both internally and externally.
- Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
Sales Lead/Ops Manager
Vineyard Vines
Walnut Creek, CA
07.2015 - 11.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Maintain a safe work environment an ongoing safety training and awareness for the team.
- Ensure team provides an exceptional customers service & experience in the store.
- Receive and process all store inventory.
Education
Bachelor of Business Administration And Management - Business Administration
Los Medanos College
Pittsburg, CA06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Strong Verbal and Written Communication Skills
- Ability to work in fast-paced, environment, strong organizational Skills
- Self-motivated, Proactive and Highly organized
Timeline
Assistant Store Manager
Stuart Weitzman
05.2022 - Current
Sales & Operation Support Manager
Neiman Marcus
11.2018 - 05.2022
Operation Sale Manager
Banana Republic
11.2017 - 11.2018
Sales Lead/Ops Manager
Vineyard Vines
07.2015 - 11.2017
Bachelor of Business Administration And Management - Business Administration
Los Medanos College