Joan Jenkins
Woodbridge,US
Summary
Phlebotomist with 10 years of extensive expertise in laboratory management and patient care, adept at leveraging medical terminology and EMR systems to optimize healthcare delivery. Skilled in venipuncture, staff coordination, and utilizing Epic and Concur for seamless operations, complemented by BLS/CPR proficiency. Committed to advancing patient-centered practices and fostering a collaborative environment in healthcare settings, with a focus on innovative solutions to enhance service quality.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
Medadmin/QRM
Planned Parenthood of Greater Northern NJ
Morristown, US
01.2024 - 09.2024
Senior Optical Specialist Lead "3rd Key"
Doctors of Optomology Visionworks
Woodbridge, US
10.2022 - 01.2024
- Manage office operations, enhancing patient satisfaction and streamlining workflows
- Train optical staff, improving team skills and service quality
- Introduce digital patient record systems, improving access and processing efficiency
- Oversee quality control for optical products, maintaining high care standards
- Lead cross-functional teams in adopting new optical technologies, enhancing collective expertise
Client Service/ Laboratory Assistant
ACCU Reference Medical Laboratory
Linden, US
09.2020 - 10.2022
- Guided clients on test needs, ensured accurate specimen submission, improved client satisfaction
- Communicated patient results clearly, boosting client trust and reducing follow-up queries
- Trained and mentored new staff, enhancing team efficiency and knowledge retention
Phlebotomist/ CCT 4 and tower
Robert Wood Johnson University Hospital
New Brunswick, US
04.2013 - 01.2020
- Worked collaboratively with patients, healthcare providers, and patient support departments to ensure a high quality of service
- Built strong rapport with diverse patient populations while coordinating with healthcare teams to deliver optimal blood collection services
- Orchestrated laboratory workflow optimizations, reducing specimen processing time while ensuring accuracy in blood sample management
- Mentored and trained new phlebotomists, fostering a collaborative environment that enhanced team performance and patient satisfaction
- Maintained meticulous documentation of patient records and blood collection procedures, ensuring compliance with healthcare regulations
- Developed efficient scheduling systems that improved patient wait times and strengthened departmental operational excellence
- Implemented cross-functional quality control protocols for blood sample management, reducing processing errors and enhancing laboratory efficiency
- Streamlined phlebotomy workflows through strategic resource allocation, leading to substantial reduction in patient waiting times
Phlebotomist I
University Hospital
Newark, US
01.2019 - 07.2019
- Prepared blood-collecting equipment and obtained blood samples for patients from various Departments including ER, Pediatrics, Oncology, Liver Transplant Unit, etc
- Followed infection-control and safety procedures in carrying out daily phlebotomy functions
- Established trust with patients and minimized patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
Transport
Robert Wood Johnson University Hospital
New Brunswick, US
01.2012 - 01.2013
- Managed patient transport logistics, enhancing efficiency and reducing wait times by 12%
- Coordinated with medical teams to ensure timely patient transfers, improving service quality
- Implemented safety protocols, reducing transport-related incidents and ensuring patient safety
- Transported patients between hospital departments with care and compassion, ensuring timely arrivals for medical procedures while maintaining detailed records
- Coordinated with medical staff to optimize patient transfer schedules, reducing wait times and improving department efficiency
Administrative Coordinator
Planned Parenthood of Greater Northern NJ
Morristown, US
01.2024
- Coordinated patient care initiatives and quality assurance measures, fostering positive relationships with healthcare teams and improving service delivery
- Streamlined office operations, enhancing efficiency and improving document retrieval time
- Managed schedules and resolved conflicts, fostering team collaboration and communication
- Implemented new filing systems, achieving measurable results in administrative processes
- Coordinated client relations, maintaining high service standards and stakeholder satisfaction
- Led cross-functional process optimization initiatives, reducing administrative bottlenecks and enhancing operational workflow across departments
- Developed and executed strategic data management protocols, strengthening information security and accessibility standards
Education
Nursing -
Union County College
Cranford, NJ03.2025
CNA Certificate - State Medical Assistant Certification
E&S Academy
Elizabeth, NJ02.2018
High School Diploma -
Linden High School
Linden, NJ06.1997
Phlebotomy Certificate -
Robert Wood Johnson
Skills
- Concur
- Microsoft Office
- BLS/CPR
- ASCP
- Medical Terminology
- Documentation
- Laboratory Management
- Venipuncture
- EMR
- Epic
- Patient Care
- Phlebotomy
- Staff Coordination
- Training
Languages
- English, Native
- Haitian Creole, Native
Personal Information
Title: Phlebotomist
Timeline
Medadmin/QRM
Planned Parenthood of Greater Northern NJ
01.2024 - 09.2024
Administrative Coordinator
Planned Parenthood of Greater Northern NJ
01.2024
Senior Optical Specialist Lead "3rd Key"
Doctors of Optomology Visionworks
10.2022 - 01.2024
Client Service/ Laboratory Assistant
ACCU Reference Medical Laboratory
09.2020 - 10.2022
Phlebotomist I
University Hospital
01.2019 - 07.2019
Phlebotomist/ CCT 4 and tower
Robert Wood Johnson University Hospital
04.2013 - 01.2020
Transport
Robert Wood Johnson University Hospital
01.2012 - 01.2013
Nursing -
Union County College
CNA Certificate - State Medical Assistant Certification
E&S Academy
High School Diploma -
Linden High School
Phlebotomy Certificate -
Robert Wood Johnson