Summary
Overview
Work History
Education
Skills
Timeline
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Destine Ellis

Central Point,OR

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Department Manager

Von Maur
Moline, IL
12.2019 - 06.2023
  • Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Barista

Panera Bread
Moline, IL
10.2018 - 11.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained calm demeanor during high-volume periods and special events.

Cashier

QC Family Entertainment
Moline, IL
03.2018 - 09.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Moline High School
Moline, IL
05-2019

Skills

  • Training And Coaching Methods
  • Employee Development
  • Employee Performance Reviews
  • Relationship Building And Management
  • Sales Management
  • Sales Reporting
  • Policy Implementation
  • Daily Reports

Timeline

Department Manager

Von Maur
12.2019 - 06.2023

Barista

Panera Bread
10.2018 - 11.2019

Cashier

QC Family Entertainment
03.2018 - 09.2018

High School Diploma -

Moline High School

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Destine Ellis