Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destine Small

Irving

Summary

Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Manager II

Hello Fresh
01.2023 - Current
  • Supervised business functions and employee staffing.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Supervised 120+ employees to ensure optimal productivity.
  • Aligned procedures and protocols with changing business demands.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed and managed project plans while providing status updates to management.

Area Manager

Hello Fresh
07.2021 - 01.2023
  • Overseen operations to ensure efficiency.
  • Train and onboard new employees.
  • Managed customers orders and worked cross functionally with escalation team to ensure missed shipping dates were successfully updated.
  • Reduced labor through process improvement and reallocation of labor.
  • Manged a project which required working cross functionally with warehouse and MRE.

Production Lead

Hellofresh
03.2020 - 07.2021
  • Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
  • Handled production line documentation requirements, including waste, downtime and output.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.
  • Trained new employees in assembly skills to improve team production levels.

Cashier

Aldi
04.2019 - 03.2020
  • Operated POS system to receive payment by cash, check and credit card.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Waitress

Sonic
08.2018 - 03.2019
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Prepared beverages and filled food orders for customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Associate of Applied Science - Logistics And Supply Chain Management

Dallas College

High School Diploma -

Lamar High School
Arlington, TX

Skills

  • Staff Training and Development
  • Cross-Functional Collaboration
  • Performance Management
  • Quality Assurance
  • Order Management
  • Process Improvement

Certification

  • Lean Six Sigma Black Belt Professional.
  • Certified in Logistics, Transportation and Distribution
  • Business Leadership
  • Arise Leadership Accelerator

Timeline

Area Manager II

Hello Fresh
01.2023 - Current

Area Manager

Hello Fresh
07.2021 - 01.2023

Production Lead

Hellofresh
03.2020 - 07.2021

Cashier

Aldi
04.2019 - 03.2020

Waitress

Sonic
08.2018 - 03.2019

Associate of Applied Science - Logistics And Supply Chain Management

Dallas College

High School Diploma -

Lamar High School

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Destine Small