Destinee Arrington-Pride
San Antonio,USA
Summary
Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Overview
11
11
years of professional experience
Work History
QUALITY ASSURANCE SPECIALIST
QTC Management
San Antonio
09.2024 - 02.2026
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conduct thorough reviews of DBQs to ensure all required information is accurately captured and meets regulatory standards.
- Proficient in identifying discrepancies and implementing corrective actions.
- Strong understanding of VA policies and procedures related to disability benefits.
- Exceptional ability to focus on fine details in documentation and reporting.
- Has successfully and consistently met a complexity score of 3.0 or higher for quarter reviews.
- Averaging 200 cases being delivered to the VA.
- Enhanced QA ability by attending continuing education classes regarding Quality assurance.
ADVANCED CLERK
Anthony & Assoc
Oceanside, CA
01.2024 - 05.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Scheduled appointments for service members.
- Downloaded and processed records in a timely matter.
- Managed medical records check out and check in.
- Regulated and triaged sick call seeing 30 patients daily.
- Trained new staff on administrative procedures, fostering a knowledgeable workforce for operational continuity.
MEDICAL ASSISTANT FLOAT ORTHOPEDICS/PODIATRY/RHEUM
Scripps Carmel Valley Clinic
San Diego, CA
07.2022 - 02.2023
- Obtained client medical history, medication information, symptoms and allergies.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Fitted appliances onto patients and made necessary adjustments.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Set up and performed test activities.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
MEDICAL ASSISTANT
MA Float, Scripps Health
San Diego, CA
09.2020 - 02.2021
- Floated between Rheumatology, Podiatry, Orthopedics, Pediatrics and front desk staff.
- Verified Insurance Roomed patient and collected vital signs Applied splints Skills Vital Signs Experience Preparing specimens and samples.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Verified appropriate lab couriers picked up collected lab specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
HOSPITAL CORPSMAN
United States Navy
San Diego, CA
05.2015 - 05.2020
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Called patients to schedule medical appointments, consistently double-checking information and availability.
- Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assessed, documented and monitored vital signs for more than 15 patients per day.
- Recorded vital signs and medical history for 1 patient each 30 mins.
- Organized charts, documents and supplies to maintain team efficiency.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Administered rapid tests such as flu and strep to help clinical staff assess conditions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Awarded two Navy and marine Medal.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Bachelor of Science - Public Health
National University
San Diego, CA06.2024
Associate Degree - Biology
National University
La Jolla, CA06.2022
Skills
- Medical Terminology
- Detail-oriented
- Analytical thinking
- Customer service
- Problem-solving skills
- Quality assurance
Timeline
QUALITY ASSURANCE SPECIALIST
QTC Management
09.2024 - 02.2026
ADVANCED CLERK
Anthony & Assoc
01.2024 - 05.2024
MEDICAL ASSISTANT FLOAT ORTHOPEDICS/PODIATRY/RHEUM
Scripps Carmel Valley Clinic
07.2022 - 02.2023
MEDICAL ASSISTANT
MA Float, Scripps Health
09.2020 - 02.2021
HOSPITAL CORPSMAN
United States Navy
05.2015 - 05.2020
Associate Degree - Biology
National University
Bachelor of Science - Public Health
National University