Destinee Chapa
Harlingen,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Sales Associate
Hot Topic
Harlingen, Texas
10.2025 - Current
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained product displays and ensured store presentation met company standards.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Assistant Store Manager
FYE
05.2021 - 04.2025
- Delivered exceptional customer service, ensured customers were always taken care of, and trained employees to deliver the best customer service as well.
- Pitch and sell memberships for our store, making sure to maintain daily and monthly membership sales goals.
- Executed floor resets and moves monthly ensuring to complete everything with 100% accuracy.
- Processed payroll every Sunday, check and respond to emails daily, and engage in various meetings and trainings weekly providing feedback with other stores and learning new tips to always provide the best customer experience.
Sales Associate
Bath and Body Works
07.2021 - 09.2021
- Cash out customers on register ensuring a positive interaction and making sure coupons are used correctly for best deals.
- Worked on sales floor making sure store is clean and stocked, greeting customers always asking open ended questions.
- Provided excellent customer service and helped customers find what they’re looking for while also recommending new products that might interest them.
Key Holder
Hot Topic
10.2019 - 05.2021
- Assisted in the daily operation of the store and ran the store in absence of store managers.
- Ensured excellent customer service, checked in shipment, and helped make schedules.
- Trained staff on customer service expectations and maintain a clean and well stocked store.
- Take care of emails, explain return policies and process returns, created schedules for the store.
Seasonal Sales Associate Hardlines
Target
10.2018 - 01.2019
- Worked on register, meet credit card sales goals, make sure to accurately scan everything, make sure to engage with customers.
- Assisted on sales floor stocking the store and providing excellent customer service.
- Ability to work across different departments, worked on packing and picking online orders when needed.
Education
High School Diploma -
Texas Connections Academy
Skills
- Microsoft Office Suite
- Verbal Communication
- Written Communication
- Customer Service
- Team Collaboration
- Leadership
- Management
- Problem Solving
- Time Management
- Point-of-sale systems
- Sales techniques
- Customer relationship management
- Inventory management
- Product knowledge
- Retail operations
References
Available upon request.
Timeline
Sales Associate
Hot Topic
10.2025 - Current
Sales Associate
Bath and Body Works
07.2021 - 09.2021
Assistant Store Manager
FYE
05.2021 - 04.2025
Key Holder
Hot Topic
10.2019 - 05.2021
Seasonal Sales Associate Hardlines
Target
10.2018 - 01.2019
High School Diploma -
Texas Connections Academy