Selena Morris
Roseville,CA
Summary
Passionate student of sociology with a strong interest in administrative services. Quick learner and clear communicator known for being an essential team player. Solid track record of excellent and consistent customer service. Organized, strategic thinker capable of problem-solving and discretion. Area of expertise include: Areas of Expertise Customer Service, Administrative Support, Data Entry Interpersonal, Communication, Organizational Skills, Google Suite, Creative Problem-Solving, Office Management and Microsoft Office Suite.
Overview
7
7
years of professional experience
Work History
Sales Associate
Office Depot
Roseville, CA
04.2023 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Style Advisor
Pandora Jewelry
Rosevile, CA
11.2021 - 01.2023
- Maintained an organized and clean sales floor environment.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
- Collaborated with other Style Advisors in providing excellent customer service experiences.
- Resolved customer complaints promptly and professionally.
Data Entry Specialist
Bay Alarm systems
Sacramento, CA
05.2021 - 09.2021
- Collected, filed, and organized customer contracts and work orders from multiple company branches
- Communicated with managers at different branches about missing or undelivered contract paperwork
- Appended documents in company database by entering and editing new client information
- Managed office mail, delivered packages, and performed miscellaneous administrative services.
Sales Associate / Cashier
KOHL’S
Roseville, CA
09.2019 - 04.2021
- Completed sales purchases, applied discounts and coupons, and promoted company rewards programs
- Assisted store patrons on the sales floor with locating items, pricing items, and checking back stock
- Carried out miscellaneous tasks including folding, restocking, pricing, visual merchandising, and organizing.
Sales Associate / Cashier
Target
Roseville, CA
06.2018 - 09.2019
- Performed sales floor maintenance through visual merchandising, back stocking, and completing product rollouts
- Provided customer service to Target patrons on the sales floor by answering questions and pricing items
- Promoted to receive cashier training and completed sales for customers at check-out.
Sales Associate
Macy’s
Roseville, CA
11.2017 - 02.2018
- Supported management through returning go-backs and organizing store sections
- Aided Macy’s shoppers on sales floor through price checks and locating items
- Zoned sections of the sales floor and assisted team members in general store upkeep.
Education
Associate of Arts in Sociology -
Sierra College
01.2017
Diploma -
Encina High School
01.2017
Skills
- Customer Service
- Administrative Support
- Data Entry
- Interpersonal Communication
- Organizational Skills
- Google Suite
- Creative Problem-Solving
- Office Management
- Microsoft Office Suite
- Accuracy and Attention to Detail
Timeline
Sales Associate
Office Depot
04.2023 - Current
Style Advisor
Pandora Jewelry
11.2021 - 01.2023
Data Entry Specialist
Bay Alarm systems
05.2021 - 09.2021
Sales Associate / Cashier
KOHL’S
09.2019 - 04.2021
Sales Associate / Cashier
Target
06.2018 - 09.2019
Sales Associate
Macy’s
11.2017 - 02.2018
Associate of Arts in Sociology -
Sierra College
Diploma -
Encina High School