Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Destinee Day

Gulfport,MS

Summary

Dedicated Customer Service Specialist and Insurance Agent providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Agent

Aflac
Gulfport, Mississippi
11.2023 - Current
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Met with division leaders and consultants to discuss strategies to increase sales.

Insurance Agent

Primerica
Gulfport, MS
08.2023 - Current
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Scheduled meetings with prospective clients to discuss available products and services.

Physical Therapist Technician

Team Rehabilitation Physical Therapy
Atlanta, GA
08.2021 - 01.2023
  • Performed administrative tasks such as scheduling appointments, documenting patient information and filing insurance forms.
  • Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
  • Maintained records of patient progress for use in treatment planning and evaluation.
  • Gave manual massage techniques including effleurage, petrissage, tapotement, friction, vibration and compression to help relieve pain.

Education

Certificate For Phlebotomy - Phlebotomy

Mississippi Gulf Coast Community College
Perkinston, MS
05-2024

High School Diploma -

Marietta High School
Marietta, GA
05-2017

Some College (No Degree) - Biology

Xavier University of Louisiana
New Orleans, LA

Skills

  • Sales expertise
  • Effective listening and communication
  • Problem-Solving
  • Account Management
  • De-Escalation Techniques
  • Stress Tolerance
  • Policies and Procedures Adherence

Certification

  • Health and Life Licensed
  • Nationally Certified Phlebotomist

Affiliations

  • Model
  • Soccer
  • Dance
  • Hair Stylist
  • Mother

References

References available upon request.

Timeline

Insurance Agent

Aflac
11.2023 - Current

Insurance Agent

Primerica
08.2023 - Current

Physical Therapist Technician

Team Rehabilitation Physical Therapy
08.2021 - 01.2023

Certificate For Phlebotomy - Phlebotomy

Mississippi Gulf Coast Community College

High School Diploma -

Marietta High School

Some College (No Degree) - Biology

Xavier University of Louisiana

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Destinee Day