Destinee Flowers
Louisville,KY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Tin Roof
05.2026 - Current
- Resolved guest concerns promptly, preserving service quality and supporting repeat business.
- Cultivated warm relationships with regular customers.
- Adapted floor coverage during peak periods to balance section demands and improve team efficiency.
Server
Volare Italian Restaurant
04.2025 - 04.2026
- Delivered attentive tableside service, anticipating guest needs and maintaining smooth dining-room flow.
- Presented menu items, daily specials, and wine pairings with accurate knowledge of Italian cuisine.
- Coordinated with kitchen and bar staff to ensure timely, correct order delivery.
- Processed payments, split checks, and handled cash and card transactions accurately.
Bartender / Bartender Shift Manager
O’Shea’s Irish Pub
08.2021 - 04.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Trained dozens of bartenders on drink preparation and customer service standards.
- Fostered strong customer relationships through attentive service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
Server / Bartender
Nick's English Hut
11.2018 - 08.2021
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained new staff on menu offerings and service protocols, improving team performance.
- Implemented upselling techniques, contributing to increased average check totals.
Education
Bachelor of Arts - Media
INDIANA UNIVERSITY
Bloomington05-2020
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Memory retention
Timeline
Server
Tin Roof
05.2026 - Current
Server
Volare Italian Restaurant
04.2025 - 04.2026
Bartender / Bartender Shift Manager
O’Shea’s Irish Pub
08.2021 - 04.2025
Server / Bartender
Nick's English Hut
11.2018 - 08.2021
Bachelor of Arts - Media
INDIANA UNIVERSITY