Destinee Hammon
Louisville,KY
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Diligent [Desired Position] with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Signal Health
Louisville, KY
11.2025 - 02.2026
- Accurately filled and dispensed prescriptions while adhering to safety protocols.
- Assisted pharmacists in medication management and patient consultations.
- Maintained inventory levels, ensuring availability of essential medications and supplies.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and operational efficiency.
- Developed and maintained comprehensive calendars, reducing scheduling conflicts by improving communication among teams.
- Streamlined appointment booking processes, enhancing user experience and increasing overall satisfaction with services provided.
- Implemented tracking systems for appointments, improving accuracy in scheduling and minimizing errors in service delivery.
Pharmacy Care Coordinator
AmerisourceBergen
11.2020 - 09.2024
- Providing customer support with refilling patient medication , helping patient with medical information .going over patient medication list and weight and hight . providing customer service . knowing different icd codes and drug names .
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led initiatives aimed at reducing response times, significantly improving overall service delivery standards.
hedis rep
Anthem
12.2019 - 05.2020
- Receiving medical records from provider offices and hospitals to send to the insurance department with anthem health insurance .
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Managed electronic health records ensuring compliance with regulations and standards.
- Reviewed and organized patient documentation for accuracy and completeness.
- Mentored junior representatives, fostering a collaborative environment for knowledge sharing and skill development.
- Processed policy changes and renewals accurately, ensuring compliance with company standards.
- Documented customer interactions and transactions for accurate, up-to-date records.
investigation specialist
Humana
06.2019 - 12.2019
- Listening to open enrollment calls and re typing the information from the calls for medicaid and medicare patient .
- Conducted in-depth investigations to identify fraud and resolve complex cases.
- Collaborated with cross-functional teams to improve case resolution processes.
- Developed comprehensive reports detailing findings and recommendations for stakeholders.
- Implemented process improvements that increased efficiency in investigation workflows.
- Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
insurance antalist
Apt
09.2018 - 11.2018
- Enrolling patient into insurance programs and explaining policies and open enrollment cases .
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Analyzed service trends to identify areas for process improvements, contributing to enhanced operational efficiency.
- Maintained accurate records of customer interactions in CRM systems for tracking and reporting purposes.
Pcc
Mckesson
08.2017 - 10.2017
- Providing customer service , handling patient records and working with provider offices to help assist with patient getting insurance coverage for drugs
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and implemented strategies to improve customer satisfaction scores based on feedback analysis.
- Trained new staff on company policies, procedures, and customer service best practices to enhance team performance.
- Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
- Coordinated with cross-functional teams to address complex customer issues, ensuring timely resolutions and follow-ups.
- Managed high-volume inquiries, ensuring timely and accurate responses to patient needs.
- Developed training materials for new staff, enhancing onboarding process and knowledge retention.
- Collaborated with healthcare teams to streamline appointment scheduling and improve patient flow.
crew member
White castle
09.2015 - 05.2017
- Providing customer service and handling orders and food
- Managing money
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment, ensuring compliance with safety and food handling standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new crew members on procedures and best practices for quality service.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment, maintaining adherence to safety and sanitation standards.
Education
High school -
Seneca High School
Lousiville Ky 05-2017
Skills
- Great customer service
- Pharmacy license
- patient corridnator skill
- Computers skills
- inbound and outbound skills
- multi tasking
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Patient confidentiality
- Prescription filling
- Answering customer questions
- Insurance billing
- Medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Awards
Pharmacy technician certification
Languages
English
Full Professional
Timeline
Pharmacy Technician
Signal Health
11.2025 - 02.2026
Pharmacy Care Coordinator
AmerisourceBergen
11.2020 - 09.2024
hedis rep
Anthem
12.2019 - 05.2020
investigation specialist
Humana
06.2019 - 12.2019
insurance antalist
Apt
09.2018 - 11.2018
Pcc
Mckesson
08.2017 - 10.2017
crew member
White castle
09.2015 - 05.2017
High school -
Seneca High School