Jessica Neal
Long Branch,NJ
Summary
Hard working, driven, dedicated, and customer oriented pharmacy technician. As a responsible worker I take my job and my portion serious to ensure the customers are having a positive experience but also maintaining a positive attitude and work relationship with co-workers to ensure the workplace is comfortable and productive. Throughout my 11 year experience in this field I developed skills in communicating effectively and professionally with doctors and third party companies to complete my job effectively. Good relationship-building and multitasking skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Pharmacy Technician
Walgreen's Pharmacy
Red Bank, NJ
02.2011 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Translated in spanish to english and vice versa for pharmacist and customers to help break communication barrier which enhanced customer service.
- Maintain the maintenance of onhand outdated medication, stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Input requests for delivery of medications for patients into system, create a label, and sell and package medications for delivery.
- Trained new employees
- Received calls from prescribers with customer refills and filled prescriptions.
- Maintained the cleanness of pharmacy by cleaning counters, disposing of HIPPA and regular trash, vacuuming the rugs, and filling medication vials for the next shift.
- Handle medicare claims
Cashier/Wellness Ambassador/Pharmacy Technician
Rite Aid Pharmacy
Long Branch, NJ/ Red Bank, Nj
02.2011 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Then was promoted as a Wellness Ambassador worked as go between person for front end and pharmacy to help bridge gap for both customers and departments.
- Assisted in hosting healthcare events with cooperate in the store and offsite.
- Communicated, scheduled, presented and prepared with companies to host flu clinics for Rite Aid at their locations.
Education
Bachelor of Arts - Maj Psychology/Minor in Criminal Justice
Georgian Court University
Lakewood, NJ06.2011
High School Diploma -
Neptune High School
Neptune City, NJ06.2006
Skills
- Problem-solving skills
- Team Collaboration
- Bi-lingual (Spanish)
- Great customer service
- Typing
- Confidentiality and HIPAA
- Adopting to new computer systems (learned 3 over the years)
- Workflow Optimization
- Insurance billing
- Medication dispensing
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreen's Pharmacy
02.2011 - Current
Cashier/Wellness Ambassador/Pharmacy Technician
Rite Aid Pharmacy
02.2011 - Current
Bachelor of Arts - Maj Psychology/Minor in Criminal Justice
Georgian Court University
High School Diploma -
Neptune High School
Certification
State registered Pharmacy Technician