Destinee McCrea
Marana,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jack in the Box
03.2019 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Integrated process improvements to increase overall workflow.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Rotated through series of different stations based on team needs.
- Performed various troubleshooting tasks to address assembly issues.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Counted, sorted and stacked finished pieces for easy access.
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Member
Marana Pumpkin Patch
10.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Member
Marana Pumpkin Patch
10.2018 - 11.2018
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in all areas of operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Rotated through series of different stations based on team needs.
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
- Used proper safety procedures to load and unload materials and components.
Childcare Assistant
Love and Learning
01.2018 - 09.2018
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Established and maintained safe play environment for children.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
- Enforced rules to teach good manners and maintain safe environment.
- Maintained neat environment by organizing toy bins and bookshelves.
- Supported children's emotional and social development with one-on-one attention.
- Used clear communication and professionalism to develop constructive relationships with families.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Cared for 6 children ages 1 to 8.
- Secured indoor and outdoor premises to protect children.
- Instructed children in health and personal habits, including eating, resting and hygiene habits.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Read stories and played alphabet games to promote early literacy.
- Made nutritious snacks and meals for 6 children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Tidied up, washed hands and assisted children in bathroom.
- Discussed developments, behavior and concerns with parents or guardians.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Improved behavior by employing positive management strategies.
- Recorded behavior, food and medication dispensing information.
- Recommended methods for modifying behavior and encouraging learning experiences.
Education
High School Diploma -
Marana High School
Marana, AZ05.2020
Skills
- Workplace safety
- Issue resolution
- Team Supervision
- Product and Service Knowledge
- Interviewing and training
- Task Delegation and Task prioritization
- Money Handling
- Team Motivation and team building
- Attention to detail
- Time and workload management
- Effective communication
- Critical thinking
- Conflict resolution
- Problem-solving abilities
- Customer Service
- Teamwork and Collaboration
- Greet Guests
- Google Drive
- Customer Relations
Accomplishments
- Supervised team of 6 staff members.
Certification
- Certified Team Lead, Jack in the box - 2020
- Safety, Osha - 2019
Additional Information
Food Safety certified - 2023
OSHA certified - 2019
Certified Team Lead, Jack in the box - 2020
Certified Assistant Manger, Jack in the box - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Team Member
Marana Pumpkin Patch
10.2023 - 10.2023
Assistant Manager
Jack in the Box
03.2019 - Current
Team Member
Marana Pumpkin Patch
10.2018 - 11.2018
Childcare Assistant
Love and Learning
01.2018 - 09.2018
High School Diploma -
Marana High School