Destinee Richardson
Macon,MS
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Im always Focused on customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Hardworking Customer Service Representative with 7+ years of experience working with Technical Support/Sales Operation. Trained in project and time management with extensive knowledge of best customer service giving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Humana
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Representative
Sitel
05.2020 - 11.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Operated POS system to itemize and complete average of 30+ customer purchases
Education
East Mississippi Community College
Scooba, MS07.2023
High School Diploma -
Noxubee County High School
Macon, MS05.2021
Skills
- Customer Data Confidentiality
- Multitasking and Prioritization
- Customer Retention Strategies
- Order and Refund Processing
- Responding to Difficult Customers
- Upselling Products and Services
- CRM Software
- Calm and Professional Under Pressure
- Navigate Microsoft
- Answering inbound calls placing outbound calls
- Documenting PHI
Timeline
Customer Service Representative
Humana
11.2020 - Current
Customer Service Representative
Sitel
05.2020 - 11.2020
High School Diploma -
Noxubee County High School
East Mississippi Community College