DESTINEE RIVERA
Denver,CO
Summary
Bold Profile Seasoned Clerical Specialist with a proven track record at Colorado Department of Emergency, adept in document management and fostering strong relationships. Excelled in customer satisfaction and streaming support services. Skilled in both technical assistance and team leadership, consistently achieving high levels of efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Clerical Specialist
Colorado Department of Emergency
Denver
06.2023 - 12.2023
Computer Helpdesk Technician
Denver Health Medical Center
Denver
12.2010 - 04.2015
- Enhanced customer satisfaction by efficiently troubleshooting and
- Resolving technical issues for computer users.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Identified improvement areas in processes, enhancing overall support quality
- Provided support services to clients
- Responded to customer emails and calls promptly, courteously, and
- Handled tasks with professionalism
- Handled customer service issues by providing guidance or escalating
- For advance support.
- Ensured customer satisfaction through effective communication
- Skills and problem resolution techniques.
- Developed comprehensive knowledge base articles to facilitate quick
- Managed inventory control for office supplies to prevent stock shortages and ensure availability
- Cost through bulk purchasing and avoiding stock shortages.
- Collaborated with the cybersecurity team to promptly address and.
- Developed training materials for end-users on how to use various
- Applications.
- Managed users profiles, security access, and shared file structures.
- Collaborated with the cybersecurity team to promptly address and
- Troubleshot and resolved technical issues for computer users, contributing to increased customer satisfaction
- From unauthorized access.
- Identified areas of improvement in existing processes or procedures
- Improved office efficiency by streamlining filing systems and
- Managed user profiles and security access effectively
- Costs through bulk purchasing and avoiding stock shortages.
- Performed a variety of clerical and administrative duties pertaining
- To on-site support.
- For advance support.
- Resolved customer inquiries in a timely manner.
Customer Service Supervisor
Dave and Busters
Denver
12.2003 - 08.2011
- Assisted customers with various types of technical issues via email
- Loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions
- For both customers and the company alike.
- Improved customer satisfaction by addressing and resolving
- Escalated issues promptly and professionally.
- Coached employees in day-to-day tasks and complex problem-solving, enhancing team effectiveness.
- Concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Promoted a positive work environment through open communication
- Channels, fostering team collaboration and high morale.
- Managed high-stress situations effectively, maintaining
- Professionalism under pressure while resolving disputes or conflicts.
- Developed training materials and procedures or trained users in
- Proper users of hardware or software.
- Maintained positive working relationship with fellow staff and
- Management.
- Resolved escalated customer calls by identifying issues and providing solutions., finding satisfactory resolutions
- Installing cables, operating systems or software.
- Assisted and guided me with applying to colleges, taking the ACT/SATs
- And securing a spot for me to apply for the scholarship itself. I received
- The scholarship in my senior year of high school and attended college on
- A full-ride scholarship to college.
Education
MBA - Healthcare Information Technology
University of Denver
Denver, COBachelor of Science - Business Administration
Regis University
Denver, CONo Degree: Spanish
Universidad Compultense
Madrid, SpainClerical Specialist -
Colorado Department of Emergency
Denver, COComputer Helpdesk Technician -
Denver Health Medical Center
Denver, COSkills
- Document management
- Filing systems
- Scheduling appointments
- Report preparation
- Technical Documentation
- Proofreading
- Attention to detail
- Typing speed
- Office Equipment Management
- Multitasking and organization
- Invoice Management
- Written/Verbal communication
Additional Information
While in high school I attended the Daniels Fund Prep Program, which assisted and guided me with applying to colleges, taking the ACT/SATs, and securing a spot for me to apply for the scholarship itself. I received the scholarship in my senior year of high school and attended college on a full-ride scholarship to college., BILL DANIELS SCHOLAR
Timeline
Clerical Specialist
Colorado Department of Emergency
06.2023 - 12.2023
Computer Helpdesk Technician
Denver Health Medical Center
12.2010 - 04.2015
Customer Service Supervisor
Dave and Busters
12.2003 - 08.2011
MBA - Healthcare Information Technology
University of Denver
Bachelor of Science - Business Administration
Regis University
No Degree: Spanish
Universidad Compultense
Clerical Specialist -
Colorado Department of Emergency
Computer Helpdesk Technician -
Denver Health Medical Center