Destinee' Rover
Rural Health Group Pediatrics
ROANOKERAPIDS,NC
11
years of professional experience
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Work History
Patient Account Specialist
1 Year 9 Months- Greets patients, visitors in a friendly, professional manner
- Collect, enters and updates demographic information in ECW system
- Refers patients to the nursing staff for triage and medical advice
- Schedule appointment per provider guidelines and handle cancellations
- Other duties and special projects that are assigned.
- Verify patient insurance eligibility and benefits to support accurate account setup and billing.
Server/To Go Specialist
3 Years 7 Months- Maintained clean, organized to-go station and restocked supplies during busy service periods.
- Processed to-go orders accurately using POS systems and verified special instructions for guest satisfaction.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Collected payments and balanced receipts while following restaurant cash-handling procedures.
Test Production Associate I
2 Years- Operates machines and production equipment safely
- Operates manual and automated equipment to manufacture and assemble product
- Achieves production goals
- Works with peers, skilled trades and support staff to identify equipment needing repair
Phlebotomy Clinicals
1 Month- Over 110 sticks on patients via venipuncture
- Assisted with EKGs
Temporary Administrative Assistant
4 Months- Torque Modules and preassembled parts
- Assisted in payroll paperwork
- Organized and filed files
- Answered incoming phone calls
- Faxed, made copies and printed documents
Production Technician 2
3 Years 2 Months- Inspect products for quality
- Prepare and assemble sensors
- Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures.
- Maintain inventory of job materials.
- Trained new hires
Education
CPR Certified
Phlebotomy Cert Program
High School Diploma
Skills
Team collaboration
Patient care
Administrative support
Exceptional customer service
Strong work ethic
Multitasking Abilities
Insurance verification
Data entry proficiency
Timeline
Patient Account Specialist
Rural Health Group Pediatrics
01.2025 - CurrentRead More
Server/To Go Specialist
Ruby Tuesday
03.2023 - 2025Read More
Phlebotomy Clinicals
Nash Day Hospital
03.2023 - 04.2023Read More
Test Production Associate I
Cummins, Whitakers
05.2021 - 05.2023Read More
Temporary Administrative Assistant
Wood
09.2019 - 01.2020Read More
Production Technician 2
PCB Piezotronics
04.2016 - 06.2019Read More
Halifax Community College
Phlebotomy Cert Program
Read More
CPR Certified
Read More
Roanoke Valley Early College
High School Diploma
Read More