Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Destinee Simpson

Destinee Simpson

Medford,OR

Summary

Skilled in rapid learning and customer relations, utilizing empathy to defuse challenging situations. Recognized for problem-solving expertise and ability to thrive in high-pressure settings. Communicates effectively to support smooth operational processes and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Kitchen Staff

Sodexo
04.2023 - Current
  • Prepared meals for students within Medford School District, ensuring nutritional standards were met.
  • Served breakfast and lunch to students efficiently, maintaining high service quality.
  • Regularly checked food temperatures to guarantee safety and quality.
  • Cleaned and sanitized all tools and surfaces to uphold hygiene protocols.
  • Prepared sack lunches for field trips to accommodate student needs.
  • Set up and dismantled catering events, ensuring proper presentation and organization.
  • Maintained inventory of supplies to support meal preparation and service.

Receptionist

First Call Septic
09.2022 - 10.2022
  • Managed customer appointment scheduling to improve client interaction.
  • Responded to customer service inquiries via phone, ensuring timely assistance.
  • Conducted data entry for precise recordkeeping.
  • Compiled and filed reports for efficient information retrieval.

CSA - Customer Service Associate

Portland General Electric
05.2022 - 08.2022
  • Provided assistance with account changes through effective telephone support.
  • Created appointments for customers to streamline service processes.
  • Ensured current knowledge of customer accounts for accurate assistance.
  • Explained product offerings and associated benefits for clarity.
  • Verified payments, refunds, and transactions for accuracy and compliance.
  • Addressed and resolved payment-related disputes efficiently.

Customer Service Representative

Spectrum
09.2019 - 10.2021
  • Conducted billing and payment analytics for enhanced financial accuracy.
  • Navigated multiple systems to streamline operational processes.
  • Resolved issues through effective problem-solving techniques.
  • Demonstrated empathy to understand client needs and concerns.
  • Managed account and service changes to improve customer satisfaction.

Sandwich Artist-Opener/Closer/Pre-Closer

Subway
02.2019 - 09.2019
  • Executed opening duties, including inventory organization and setup.
  • Prepared catering orders and sliced vegetables for efficient service.
  • Provided exceptional customer service to enhance guest experiences.
  • Managed closing responsibilities to ensure store security.
  • Handled cash register operations, including cash deposits into safe.
  • Restocked chips and beverages to maintain product availability.
  • Refilled, filled, and dated sauces and shakers to ensure quality control.

Online Grocery Associate

Fred Meyer
04.2017 - 02.2019
  • Collected merchandise for online grocery orders to ensure timely fulfillment.
  • Loaded groceries into customer vehicles during pick-up for efficient service.
  • Processed card payments accurately to facilitate transactions.
  • Organized orders systematically to maintain workflow efficiency.
  • Provided customer service support to address inquiries and resolve issues.

Customer Service Representative

Harry & David
10.2012 - 02.2013
  • Conducted order entry and data entry with a focus on detail and efficiency.
  • Managed clerical tasks to support administrative functions.
  • Delivered customer assistance to foster satisfaction and loyalty.
  • Leveraged multi-system navigation for enhanced operational effectiveness.
  • Resolved problems through analytical thinking and effective solutions.

Education

High school diploma - undefined

South Medford High School
Medford, OR
08.2012

Skills

  • Order processing and data entry
  • Analytical skills and data insights
  • Administrative experience
  • Client account management
  • Quality control practices
  • Agile project management
  • Proficient in Microsoft Office
  • Customer support services
  • Machine learning applications
  • Cash handling expertise
  • Ten-key typing accuracy
  • Effective communication skills
  • Scheduling proficiency

Certification

  • Driver's License
  • August 2022 to July 2028

Timeline

Kitchen Staff

Sodexo
04.2023 - Current

Receptionist

First Call Septic
09.2022 - 10.2022

CSA - Customer Service Associate

Portland General Electric
05.2022 - 08.2022

Customer Service Representative

Spectrum
09.2019 - 10.2021

Sandwich Artist-Opener/Closer/Pre-Closer

Subway
02.2019 - 09.2019

Online Grocery Associate

Fred Meyer
04.2017 - 02.2019

Customer Service Representative

Harry & David
10.2012 - 02.2013

High school diploma - undefined

South Medford High School

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