Destinee Soto
New Braunfels,TX
Summary
Dynamic leader and very fast learner, excelled in fast-paced environments such as scheduling patients at Lonestar Heart & Vascular, enhancing patient care and satisfaction. Skilled in cash drawer management and conflict mediation. Additionally, prior to my time working in cardiology, I led teams to exceed sales goals through exceptional service and product knowledge. My mentoring ability and leadership fostered team growth and operational excellence.
Overview
11
11
years of professional experience
Work History
Ambulatory Service Representative
Christus Santa Rosa Heart & Vascular
New Braunfels, TX
08.2023 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
- Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Supported clinic operations with accurate data entry and document management, facilitating timely billing and insurance claim processing.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Cashier
Marco's Pizza
New Braunfels, TX
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Burn Ambassador
Burn Boot Camp New Braunfels
New Braunfels, TX
01.2021 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Head Bartender
Texas Bistro At Park View
New Braunfels, TX
07.2018 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Made the weekly schedule for all front of house employees
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Bartender
Herbert's
New Braunfels
05.2014 - 08.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
Education
Associate of Arts - Religious Studies
University of The Incarnate Word
San Antonio, TXHigh School Diploma -
Canyon High School
New Braunfels, TX06.2013
Skills
- Coaching and Mentoring
- Time management skills
- Ability to work in fast paced environments
- Ability to multitask
- Cash drawer management
- Data Entry
- Fast learner
- Product and Service Sales
- Conflict Mediation
- Patient Needs Assessments
- Excellent Memory
- Leadership
Timeline
Ambulatory Service Representative
Christus Santa Rosa Heart & Vascular
08.2023 - Current
Cashier
Marco's Pizza
01.2023 - Current
Burn Ambassador
Burn Boot Camp New Braunfels
01.2021 - Current
Head Bartender
Texas Bistro At Park View
07.2018 - 05.2022
Head Bartender
Herbert's
05.2014 - 08.2018
Associate of Arts - Religious Studies
University of The Incarnate Word
High School Diploma -
Canyon High School