Destinee Steadman
Mobile
Summary
Highly skilled Customer Service Representative with a proven track record of providing amazing customer service, quick problem-solving, and strong computer knowledge. Demonstrates ability to handle high-volume calls and provide calm conflict resolution. Proficient in working with iOS technology, and accurately typing 40-60 words per minute. Possesses excellent communication skills, and a strong focus on developing customer relationships.
Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni
Arizona
01.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strong computer knowledge, working with iOS technology, accurately typed 30-40 words per minute, took high-volume calls, provided calm conflict resolution, assisted customers in person, answered the phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, and scheduled reservations for customers, along with data entry.
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Met daily customer service quotas, with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Customer Service Representative
GetixHealth
Mobile
09.2021 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strong computer knowledge, working with iOS technology, accurately typed 30-40 words per minute, took high-volume calls, provided calm conflict resolution, assisted customers in person, answered the phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, and scheduled reservations for customers, along with data entry.
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Met daily customer service quotas, with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Customer Service Representative
Circle K
Mobile
09.2020 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strong computer knowledge, working with iOS technology, accurately typed 30-40 words per minute, took high-volume calls, provided calm conflict resolution, assisted customers in person, answered the phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, and scheduled reservations for customers, along with data entry.
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Met daily customer service quotas, with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service
Customer Service Representative
Alorica
Mobile
05.2018 - 10.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strong computer knowledge, working with iOS technology, accurately typed 30-40 words per minute, took high-volume calls, provided calm conflict resolution, assisted customers in person, answered the phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, and scheduled reservations for customers, along with data entry.
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Met daily customer service quotas, with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Customer Service Representative
ResultsCX
Mobile
02.2017 - 04.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strong computer knowledge, working with iOS technology, accurately typed 30-40 words per minute, took high-volume calls, provided calm conflict resolution, assisted customers in person, answered the phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, and scheduled reservations for customers, along with data entry.
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Met daily customer service quotas, with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Education
High school diploma -
Mattie T Blount High School
Eight Mile, AL04.2017
Skills
- Conflict Management
- Microsoft Windows
- Operating Systems
- Network Support
- IOS
- Android
- Technical Support
- Active Directory
- Help Desk
- Restaurant management
- Marketing
- LAN
- TCP/IP
- DNS
- Linux
- Restaurant experience
- Serving
- Cooking
- Food service
- Sales
- Basic math
- Customer service
- Filing
- Analysis skills
- Planograms
- Active Listening
- Problem-solving abilities
- Critical thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint handling
- Call Center Operations
- Problem resolution
- Product knowledge
- Microsoft Outlook
- Money-handling abilities
- Client relations
- Payment processing
- Conflict resolution
- Professional telephone demeanor
- Scheduling
- Customer satisfaction measurement
- Appointment scheduling
- Documentation
- Data collection
- Follow-up skills
- Reading comprehension
- Team Development
- Coordination
- Prioritization
- Proofreading
- Medical terminology knowledge
Certification
ServSafe
Timeline
Customer Service Representative
Afni
01.2024 - 03.2025
Customer Service Representative
GetixHealth
09.2021 - 08.2023
Customer Service Representative
Circle K
09.2020 - 11.2021
Customer Service Representative
Alorica
05.2018 - 10.2020
Customer Service Representative
ResultsCX
02.2017 - 04.2018
High school diploma -
Mattie T Blount High School