Destiney Goods
Maple Heights
Summary
Confident, proactive professional with leadership experience in hospitality and childcare. Known for exceptional communication, team coordination, and a track record of reliability. Ready to bring strong organizational skills and a proactive mindset to a remote role.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE LEAD
Burlington
10.2020 - 11.2021
- Supervised daily operations of the cashier team, ensuring accuracy and efficiency at checkout.
- Trained and coached cashiers on customer service best practices and POS system usage.
- Handled customer escalations and ensured prompt resolution to maintain satisfaction.
- Managed cash drawers, deposits, and daily sales reports with accuracy.
- Supported team morale by fostering a collaborative and motivated work environment.
Hospitality Lead
P.F. Chang’s
04.2023 - Current
- Led and supported a team of hosts to ensure smooth daily operations
- Managed guest flow, reservations, and wait times in a fast-paced environment
- Resolved customer concerns professionally and efficiently
- Communicated effectively with management and team members to improve service quality
- Trained new team members on company procedures and customer service standards
- Maintained organization and accuracy while multitasking under pressure
Daycare Teacher / Childcare Provider
Kiddie Company
04.2022 - 07.2022
- Supervised and cared for multiple children while ensuring safety and structure
- Developed engaging activities to support learning and development
- Communicated with parents regarding daily updates and child progress
- Maintained organized schedules and routines
- Managed behavior using positive reinforcement techniques
- Worked collaboratively with staff to maintain a supportive environment
Education
High School Diploma -
Kent State University
Kent, Ohio, OHSkills
- Strong verbal and written communication
- Customer service excellence
- Team leadership
- Conflict resolution
- Multitasking and time management
- Organization and attention to detail
- Dependable and self-motivated
Timeline
Hospitality Lead
P.F. Chang’s
04.2023 - Current
Daycare Teacher / Childcare Provider
Kiddie Company
04.2022 - 07.2022
CUSTOMER SERVICE LEAD
Burlington
10.2020 - 11.2021
High School Diploma -
Kent State University