Rees Van Voorhis
Denton,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at H-E-B. Excelled in communication, leading to repeat business, and leveraged Excel for data analysis to improve service delivery. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Lead
H-E-B
06.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Cashier/Cash Controller
H-E-B
06.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cake Decorator
Nothing Bundt Cakes
01.2022 - 01.2023
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines for producing completed products.
Education
BBA - Marketing
University of North Texas
Denton, TX 08.2022 - 5 2026
Skills
- Communication- strong verbal and written communication skills
- Data Analysis: Excel
- Project Management- Team collaboration, time management
- Team training and development- assess training needs and tailor development strategies to meet organizational goals
- Customer service excellence- resolving issues promptly and professionally, enhancing customer experiences
- Microsoft Excel- strong capabilities in data analysis, financial modeling, and creating comprehensive reports
- Critical Thinking-approach challenges with an objective mindset and identify key issues to make informed decisions
Certification
- Microsoft Word and Excel
- Google Cloud
Additional Information
- 2020, 2021 Academic All-District
- 2021 THSCA Academic All-State
- 2021 TGCA Academic All-State
- 2021 All-District
LinkedIn: Rees Van Voorhis
Timeline
Customer Service Lead
H-E-B
06.2023 - Current
Cashier/Cash Controller
H-E-B
06.2023 - 06.2024
BBA - Marketing
University of North Texas
08.2022 - 5 2026
Cake Decorator
Nothing Bundt Cakes
01.2022 - 01.2023
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