Jacob Felix
Carlsbad,CA
Summary
With ongoing years of experience, I've developed a solid skill set through my work with a local contractor operating residential and commercial projects, as well as, my current customer service position. I am presently pursuing a Business degree at California State University San Marcos, which complements my technical skills with business knowledge. I'm excited to bring my diverse experience, technical skills, and business education to your team, aiming to contribute effectively to your organization and drive excellent results.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Dunn Edwards
Encinitas, California
08.2023 - Current
- Customer service lead; assist store management and work directly with Regional Manager
- Provide excellent customer service and interact with residential clients and commercial businesses
- Open and close store; responsible for all store operations in the absence of a manager and running store daily operations smoothly
- Understanding of company policies and procedures
- Organizing sales floor and stock areas, as well as, conduct store inventory
- Processed cash and credit card transactions
- Responsible for weekly bank deposits
- Handling and storing hazardous materials; hazardous waste environmental protection, health and safety and adhering to OSHA guidelines
- Light custodial duties- clean restrooms and clean common areas
- Continuously learn about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs
Laborer
Low Cal Lighting and Electrical
Encinitas, California
02.2022 - 03.2024
- Assisted with a wide variety of electrical tasks including light fixture replacements, outlet replacements pulling wire, and maintaining & installing electrical panels and circuit breakers
- Testing and troubleshooting electrical issues, reading blueprints and schematics
- Organizing and maintaining electrical supplies and tools
- Understanding client needs and updating them on job progress
- Ensured the workspace was clean and organized at the end of each job day
- Adhering to strict compliance with safety protocols and electrical codes
- Basic construction work including drywall repair, metal cutting, wood cuts, sprinkler repair, and trenching
- Assist with scheduling subcontractors
- Responsible for daily job billings and payroll hours for workers at that project location.
Education
Bachelor of Science - Business Administration and Management
California State University San Marcos
San Marcos, California05-2027
High School Diploma -
San Dieguito High School Academy
Encinitas, CA06-2023
Skills
- Computer Proficiency, familiar with most computer applications
- Fluent in Spanish
- Strong customer service and interpersonal skills
- Excellent communication both verbal and written
- Problem solver
- Team player
- Organized and efficient
Languages
Spanish
Professional
Timeline
Customer Service Lead
Dunn Edwards
08.2023 - Current
Laborer
Low Cal Lighting and Electrical
02.2022 - 03.2024
Bachelor of Science - Business Administration and Management
California State University San Marcos
High School Diploma -
San Dieguito High School Academy
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