Lorrie Hollingshead

Work History

King Soopers/ Kroger

08.2024 - Current

Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
Coordinated logistics for customer orders.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Mentored junior staff members to improve their knowledge of company policies, products, and services.

Einstein Bagel Bros

08.2023 - 06.2024

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.

Aires, LLC

02.2021 - 03.2023

Maintained a high level of industry knowledge through continuous education, attending seminars, workshops, and networking events.
Consistently exceeded quarterly sales goals, contributing to the overall success and growth of the company.
Managed a team of over 100 real estate agents.
Offered guidance on cultural adaptation strategies, easing the transition into a new community for relocated employees and their families.
Developed strong relationships with vendors, resulting in cost-effective solutions and timely service.
Enhanced client experience by providing personalized guidance throughout the buying or selling process.
Coordinated inspections, appraisals, repairs, and other necessary steps during the transaction process to ensure smooth closings for all parties involved.
Streamlined communication processes between buyers, sellers, and agents resulting in efficient transaction completions.
Reviewed and executed confidential documents, contracts and disclosures.