Destiney Johnson

• Resolved customer inquiries through multiple communication channels, ensuring effective problem resolution.
• Assisted in training new team members on customer service protocols and best practices.
• Maintained accurate records of customer interactions using CRM software for future reference.
• Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.

• Coordinated scheduling and logistics for multiple departments to enhance operational efficiency.
• Managed office communications, ensuring timely responses and seamless information flow among teams.
• Developed and maintained filing systems to streamline document retrieval and improve organization.
• Assisted in budget preparation and expense tracking for various projects, supporting financial accuracy.
• Oversaw inventory management processes, optimizing supply chain operations while minimizing costs.

• Customer Service representative assisting customers with enrolling in a chosen healthcare plan.

Directed training coordination and leadership development initiatives to elevate employee competencies.

• Coordinated scheduling and travel arrangements for senior management, ensuring efficient use of time and resources.
• Managed office communications, facilitating information flow between departments and enhancing collaboration.
• Coordinated logistics for training sessions, ensuring optimal resource allocation and scheduling.

• Run heavy machinery to package hot pockets, used pallet jack, submitted inventory and count forms.

• Monitoring patient vitals, reporting patient wellbeing, bathing, grooming, dressing and exercising patients.