Destiney Sanders
South Bend,IN
Summary
Detail-oriented professional specializing in patient registration and administrative support in healthcare. Skilled in verifying insurance, scheduling appointments, and managing patient intake while ensuring HIPAA compliance. Monitored patient behavior and vital signs to maintain safety and comfort, fostering effective communication with patients and families to enhance care quality.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Southbend clinic
South Bend, Indiana
11.2025 - Current
- Greeted patients at Southbend clinic, verified demographics and insurance details to ensure accurate patient records.
- Verified insurance information, collected payments, and scheduled appointments.
- Collected co-payments and explained registration steps to patients at check-in.
- Scheduled appointments and coordinated visit times with providers and departments.
- Answered incoming calls and routed questions about services, billing, and referrals.
- Prepared intake paperwork and reviewed forms for completeness and accuracy.
- Assisted Southbend clinic staff with front desk flow and daily patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Mental Health Technician
Epworth memorial
South Bend, IN
12.2023 - 11.2025
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- De-escalated agitated patients using calm communication
- Monitored patient behavior on Epworth Memorial behavioral health unit
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Maintained clean, safe patient rooms and common areas
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Education
Rise Up Academy
South Bend, INSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient intake
- Electronic health records
- Medical records
- HIPAA compliance
- Clinical data entry
- Reception management
- Medical terminology
- Effective communication
Timeline
Patient Service Representative
Southbend clinic
11.2025 - Current
Mental Health Technician
Epworth memorial
12.2023 - 11.2025
Rise Up Academy