Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Destiney Valadez

LAREDO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully work as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
Laredo
09.2025 - 03.2026
  • Provided exceptional support to customers via phone and email.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Utilized company software to track and document customer interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Receptionist

Evelyn Motel
Laredo
01.2025 - 09.2025
  • Scheduled appointments and coordinated room bookings efficiently.
  • Greeted guests warmly and assisted with check-in procedures.
  • Managed phone inquiries
  • Handled guest complaints with professionalism and empathy.
  • Processed payments and managed cash register transactions accurately.
  • Maintained an organized reception area for a welcoming environment.

Education

Triumph
Laredo, Tx

Skills

  • Customer service
  • Effective communication
  • Communication skills
  • Appointment scheduling
  • Relationship building
  • Strong teamwork
  • Technical support
  • Troubleshooting skills
  • Product knowledge
  • Computer proficiency
  • Multi-line telephone operations
  • Typing proficiency
  • Filing

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Concentrix
09.2025 - 03.2026

Receptionist

Evelyn Motel
01.2025 - 09.2025

Triumph
Destiney Valadez