Destiney Velez
New Paltz,NY
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
Wappingers Falls, NY
01.2025 - Current
- Assisted clients with insurance inquiries and policy details.
- Processed claims efficiently while adhering to company guidelines.
- Maintained accurate records of customer interactions and transactions.
- Handled incoming calls, resolving customer complaints and issues, and providing exceptional service and assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong relationships with customers by providing personalized assistance and support.
Direct Support Professional
Taconic DDSO
Amenia, NY
01.2020 - 12.2024
- Supported individuals with developmental disabilities in daily living activities, such as personal care, meal preparation, and medication reminders.
- Facilitated social and recreational activities to enhance community involvement.
- Monitored client progress and reported changes to the care team.
- Provided emotional support and encouragement to clients during challenging situations.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Maintained accurate documentation of client interactions and care provided.
- Trained new staff on best practices in direct support services.
Store Manager
Against All Odds
Wappingers Falls, NY
01.2016 - 01.2020
- Managed daily operations and staff scheduling for retail store.
- Trained and developed team members in customer service techniques.
- Oversaw inventory management and visual merchandising standards.
- Ensured compliance with company policies and safety regulations.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
Roy C Ketcham High School
Wappingers Falls, NY06-2013
Some College (No Degree) - General Studies
Dutchess Community College
Poughkeepsie, NYSkills
- Customer service
- Claims processing
- Record keeping
- Data entry
- Insurance knowledge
- Conflict resolution
- Relationship building
- Team training
- Inventory management
- Problem solving
- Follow-up skills
- Money handling
- CRM software
- Spreadsheets
- Paperwork processing
- Medical terminology
- Computer proficiency
- Microsoft office expertise
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Farmers Insurance Agency
01.2025 - Current
Direct Support Professional
Taconic DDSO
01.2020 - 12.2024
Store Manager
Against All Odds
01.2016 - 01.2020
High School Diploma -
Roy C Ketcham High School
Some College (No Degree) - General Studies
Dutchess Community College
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