Destini Brown
Greensboro,United States
Summary
Hi, my name is Destini Brown. I am a 24 year old college graduate and I am a motivated and detail-oriented professional with experience in medical billing, customer service, banking operations, and membership support. I am very skilled at handling customer inquiries, resolving complex issues, and maintaining compliance in financial and service environments. Strong background in building relationships, driving engagement, and exceeding performance metrics. I have been recognized for professionalism, adaptability, and the ability to thrive in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
LabCorp
Burlington Nc
01.2026 - Current
- Processed and submitted medical claims using advanced billing software, ensuring accuracy and compliance with regulations.
- Reviewed patient accounts and resolved discrepancies to maintain up-to-date records and prevent billing errors.
- Collaborated with healthcare providers to clarify billing information and improve overall claim resolution time.
- Trained new staff on coding procedures, billing software, and best practices for efficient claims processing.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Filed and updated patient information and medical records.
Call Center Specialist
Carter Bank & Trust
Greensboro, NC
05.2025 - 01.2026
- Provide front-line support for customer inquiries regarding accounts, transactions, credit cards, and online banking services. Ensure accuracy and confidentiality when handling sensitive financial information. Resolve issues efficiently while meeting key performance goals, including call resolution, service quality, and customer satisfaction. Educate customers on banking products and digital tools to increase adoption and improve client experience. Collaborate with cross-functional teams to address and resolve escalated issues.
Membership Assistant
YMCA of Greensboro
Whitsett, NC
01.2024 - 05.2025
- Built and maintained donor and member relationships through outreach, events, and renewals. Conducted membership campaigns, generated weekly reports, and supported marketing initiatives. Streamlined onboarding for new members to ensure smooth integration into programs and activities. Handled front-desk operations including inquiries, membership processing, and transactions.
Server
Mellow Mushroom Pizza Bakers
Greensboro, NC
08.2023 - 12.2023
- Delivered exceptional customer service in a fast-paced dining environment. Processed orders, managed payments, and ensured accurate handling of customer requests. Maintained cleanliness, restocked supplies, and assisted with daily operations.
Customer Service Representative
Maryland Parks & Recreation
Fort Washington, MD
04.2021 - 08.2023
- Assisted customers with inquiries, product selection, and service support. Boosted team productivity by monitoring workflows and providing feedback. Provided personalized support to children with special needs, collaborating with parents and educators.
Education
Associate's Degree - Psychology
Prince George’s Community College
Upper Marlboro, United States01.2022
High School Diploma - Information Technology
Gwynn Park High School
Brandywine, United States01.2019
Skills
- Call Management
- Customer Support
- Customer Service & Relationship Management
- Banking Operations & Account Servicing
- Membership Processing & Data Entry
- Marketing Campaigns & Donor Engagement
- Cross-Functional Teamwork & Collaboration
- Professionalism, Multitasking & Problem-Solving
- HIPAA compliance
- ICD-10 proficiency
- Software applications proficiency
- Data entry
- Medical billing
Certification
CPR Certified
Timeline
Medical Billing Specialist
LabCorp
01.2026 - Current
Call Center Specialist
Carter Bank & Trust
05.2025 - 01.2026
Membership Assistant
YMCA of Greensboro
01.2024 - 05.2025
Server
Mellow Mushroom Pizza Bakers
08.2023 - 12.2023
Customer Service Representative
Maryland Parks & Recreation
04.2021 - 08.2023
Associate's Degree - Psychology
Prince George’s Community College
High School Diploma - Information Technology
Gwynn Park High School