Destini Middleton
West Portsmouth,OH
Summary
Seeking a stable, full-time position in the pharmaceutical industry to expand expertise and secure a permanent role. Available Monday through Friday to advance skills and knowledge. Currently gaining experience under a licensed pharmacist and working towards certification.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Genoa Healthcare Pharmacy
Coal Grove, Ohio
03.2025 - Current
- Processed prescription orders accurately and efficiently, ensuring timely delivery to patients.
- Managed inventory levels, conducting regular audits to minimize discrepancies and stockouts.
- Assisted pharmacists in patient consultations, providing medication information and answering queries.
- Compounded medications under the supervision of licensed pharmacists, adhering to safety protocols.
- Maintained compliance with regulatory standards, ensuring accuracy in record-keeping and documentation.
- Developed strong relationships with healthcare providers to streamline communication regarding patient care needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Transportation Specialist
Genoa Healthcare Pharmacy
Coal Grove, Ohio
09.2024 - 03.2025
- Managed transportation logistics to ensure timely delivery of pharmaceutical products.
- Implemented tracking systems for shipments, improving accountability and transparency.
- Developed and maintained accurate shipping schedules to enhance operational efficiency.
- Coordinated with vendors to optimize supply chain processes and reduce delays.
- Collaborated with cross-functional teams to address transportation-related challenges effectively.
- Analyzed transportation workflows, identifying areas for process improvement and cost reduction.
- Coordinated schedules and communicated changes to customers.
Waitress
Texas Roadhouse
Ashland, KY
03.2023 - 09.2024
- Provided excellent customer service, ensuring timely order delivery and customer satisfaction.
- Managed multiple tables simultaneously, maintaining a high level of attention to detail.
- Collaborated with kitchen staff to communicate orders and resolve any issues promptly.
- Trained new staff on menu items, service standards, and operational procedures.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Operator-Field Hand
Future Energy Services
Saint Clairsville, OH
02.2020 - 06.2020
- Testing water samples on well pads for the fracking and oil companies. Sorting paperwork, submitting daily admissions to the boss in AK. Greasing well heads on needed pads. Driving truck and trailer when needed.
Residential Manager
ResCare
Parkersburg, WV
11.2018 - 01.2020
- Servicing billing for each client we serve, managing staff per location, scheduling staff for each location for two weeks ahead, tending to emergencies 24/7, training staff on protocol and overseeing on the job training, giving corrective actions and counseling statements when needed. Giving daily reports, attending IDT meetings when scheduled, working with clients when needed.
Front desk manager
Microtel Inn & Suites
Mineral Wells, WV
10.2017 - 01.2018
- Provided customer service and managed financial transactions.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised and trained front desk staff, enhancing team performance and service quality.
- Implemented reservation systems to optimize room occupancy and improve guest experiences.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness standards.
- Monitored daily financial transactions, ensuring accuracy in billing and cash handling procedures.
- Developed and maintained relationships with local businesses for referral programs and partnerships.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Receptionist
Robert E. Sams PLLC
Parkersburg, WV
07.2017 - 10.2017
- Billing insurance, filing patient paper work, checking patients in and out, helping medical assistants pull patient charts, counting money for copays and past balances for the day of the visit.
Education
High school or equivalent - undefined
Wirt County High school
Elizabeth, WV05.2016
Skills
- Scheduling
- Filing
- Data Entry
- Billing
- Receptionist
- Management
- Microsoft Office
- Microsoft
- Microsoft Word
- Inventory
- Organizational Skills
- Excel
- Outlook
- Medical Billing
- Busser
- Serving Experience
Certification
- Food Handler
- January 2019 to January 2022
- Food handler certificate
Additional Information
I’ve worked with the public for as long as i’ve been out of HS and my communication skills are impeccable. I listen thoroughly and take everything into consideration. A fast learner and eager to learn new things.
Timeline
Pharmacy Technician
Genoa Healthcare Pharmacy
03.2025 - Current
Transportation Specialist
Genoa Healthcare Pharmacy
09.2024 - 03.2025
Waitress
Texas Roadhouse
03.2023 - 09.2024
Operator-Field Hand
Future Energy Services
02.2020 - 06.2020
Residential Manager
ResCare
11.2018 - 01.2020
Front desk manager
Microtel Inn & Suites
10.2017 - 01.2018
Receptionist
Robert E. Sams PLLC
07.2017 - 10.2017
High school or equivalent - undefined
Wirt County High school