Wendy Schwartz
Phelps,KY
Summary
Committed to obtain a high level of satisfaction in the workplace. Dependable team member with many years of office + medical field experience, along with Pharmacy setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Total Pharmacy
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Front Desk Receptionist
First Care Clinics
10.2019 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees
- Verified patient insurance, daily use of KYMMS for verification
- Billing insurance + collecting co-payments
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Medical Assistant
First Care Clinics
10.2019 - 12.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Administered rapid tests for COVID/FLU/STREP/RSV/MONO to help clinical staff assess conditions
- Preformed bloodwork + medicine injections on patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Receptionist
Premise Health
01.2016 - 09.2016
- Entered insurance, demographics and health history into patient database
- Scheduled and followed up on patient appointments, collected and processed patient payment
- Scanned ID + insurance cards into patient files
- Protected patients by strict HIPAA guidelines
- Trained new staff on receptionist duties, insurance processing, Med Term, and co-payments
Education
CMA Degree -
America National University
01.2020
CNA Certification + HS Diploma - undefined
East Jessamine High
01.2012
Diploma - Pharmacy Tech
ANU
Pikeville, KYSkills
- Receptionist duties; BLS; CMA; CNA; charting skills; insurance/payment skills; Medical Term;5 years customer service
- Insurance billing
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Patient scheduling
- EMR / EHR
- CPR
- Insurance verification
- UDS certified, Drug Breathalyzer certified
- Scheduling
Certification
- BLS Certification
- CNA Certification
- CMA Degree
- UDS handler Certification
- Breath alcohol handler certification
- Phlebotomy Certification
- EKG Certification
Timeline
Pharmacy Technician
Total Pharmacy
01.2024 - Current
Front Desk Receptionist
First Care Clinics
10.2019 - 12.2023
Medical Assistant
First Care Clinics
10.2019 - 12.2023
Medical Receptionist
Premise Health
01.2016 - 09.2016
CNA Certification + HS Diploma - undefined
East Jessamine High
CMA Degree -
America National University
Diploma - Pharmacy Tech
ANU
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