Destini Pierce
Scottsdale,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Scottsdale Comprehensive Treatment Center
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintains confidentiality of sensitive information by adhering to HIPPA and implementing secure filing systems for more than 200 patients.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
Waitress
Copper Blues Desert Ridge
04.2021 - 04.2024
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Provide efficient and effective communication with other kitchen and bar staff
- Resolve customer complaints and mediate customer issues efficiently
- Use sales techniques to increase food and beverage revenue.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Bartender
Blue Martini
05.2019 - 02.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
Waitress
Sidelines Tavern and Grill
08.2020 - 02.2021
- Advised patrons of daily specials and provided appropriate responses to menu inquiries
- Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system
- Provided efficient and effective communication with other kitchen and bar staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Bartender
Golden Nugget Lake Charles
01.2017 - 08.2018
- Set up bar for operation, obtained cash bank and stocked service bar.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managed bar area and prioritized orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
D.C's Sportsbar and Steakhouse
02.2014 - 04.2017
- Displayed friendly, outgoing, and energetic customer service to create warm and fun atmosphere for guests
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
Tampa, FL01.2021
Skills
- Written and verbal communication (letters, emails, presentations, face-to-face communications)
- Solution Driven
- Arrives early with clear intention
- Relationship Building
- Staff Management
- Calm Under Pressure
- MS Excel, word and PowerPoint
- Teamwork and Collaboration
- Typing Speed: 45 WPM
- Restaurant Operations
- Goals and performance
Awards
Ultimate Medical Academy Honor Roll
Volunteer Experience
Feed my Starving Children, Mesa, AZ, 12/2019, 02/2020, Volunteer, Hand-pack rice, soy, dried vegetables and a nutritionally complete blend of vitamins and minerals into bags which are then sealed, boxed, placed on pallets and shipped to the Children who need it
Timeline
Administrative Assistant
Scottsdale Comprehensive Treatment Center
09.2023 - Current
Waitress
Copper Blues Desert Ridge
04.2021 - 04.2024
Waitress
Sidelines Tavern and Grill
08.2020 - 02.2021
Bartender
Blue Martini
05.2019 - 02.2023
Bartender
Golden Nugget Lake Charles
01.2017 - 08.2018
Bartender
D.C's Sportsbar and Steakhouse
02.2014 - 04.2017
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
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