Destinie Lachica
Vancouver
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
8
8
years of professional experience
Work History
Clinic Supervisor
Spring Fertility
01.2024 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Back Office Lead Medical Assistant
Legacy Health Emanuel Hospital
11.2016 - 12.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Education
Associate of Science - Biological Sciences
Clackamas Community College
Oregon City, OR05-2011
Skills
- Patient flow
- Budget administration
- Quality control
- Staff supervision
- Operations oversight
- Team meetings
- Clinical safety
- Clinical leadership
- Emergency preparedness
Timeline
Clinic Supervisor
Spring Fertility
01.2024 - Current
Back Office Lead Medical Assistant
Legacy Health Emanuel Hospital
11.2016 - 12.2023
Associate of Science - Biological Sciences
Clackamas Community College
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