DESTINY ABHULIMEN
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Fraud and Risk Analyst
Block Inc
Remote, TX
09.2024 - Current
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud
- Conducted interviews with suspects and witnesses involved in fraudulent activities as part of investigations
Dispute and Fraud Analyst
US Bank National Association
Texarkana, TX
06.2022 - 05.2024
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills
- Identified and probed instances of fraud, inconsistencies, and questionable transactions
- Analyzed customer data to identify risk factors associated with fraud and disputes
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations
- Performed data analysis using statistical tools to detect patterns of fraud or abuse
- Monitored customer accounts for signs of suspicious activity
Team Leader Manager
Michaels Craft Store
Texarkana, TX
04.2021 - 05.2022
- Ensured effective assignment and supervision of daily tasks for team members
- Organized team meetings to discuss progress and challenges
- Created and maintained a positive work environment for employees
- Resolved conflicts between team members in a timely manner
- Analyzed data trends to identify opportunities for improvement
Education
Health Sciences
Texarkana College
Texarkana, TXSkills
- Ethical standards
- Research abilities
- Proficient in Microsoft
- Effective Communication
- Fraud detection
- Problem solving
Timeline
Fraud and Risk Analyst
Block Inc
09.2024 - Current
Dispute and Fraud Analyst
US Bank National Association
06.2022 - 05.2024
Team Leader Manager
Michaels Craft Store
04.2021 - 05.2022
Health Sciences
Texarkana College