Destiny Adams
Grovetown,GA
Summary
-Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy.
- Detail-oriented, reliable professional in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Document Controller
SRNS
05.2024 - Current
- Maintained accurate records of all project-related documents, facilitating quick retrieval.
- Managed document archive and file server of approved documents and drawings, ensuring traceability and retrievability.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Checked document accuracy by reviewing content for errors and inconsistencies, identifying deficiencies and recommending corrective actions.
- Conducted thorough audits of existing documentation and made revisions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed, and transmitted various documents, adhering to digital filing procedures.
- Uses Adobe Acrobat daily
- Checks drawings for accuracy and completeness.
Server
Flynn Restaurant Group
Grovetown, Georgia
06.2023 - 01.2024
- Increased customer satisfaction through prompt attention to needs and personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with team members during busy shifts to ensure efficient workflow and enhance guest experiences.
- Built rapport with regular customers through genuine hospitality, resulting in repeat business.
- Built rapport with regular customers through friendly interactions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cashier
River And Roost
09.2019 - 10.2021
- Streamlined checkout process, reducing average customer wait times by implementing efficient transaction methods.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, ensuring accurate transactions and minimizing cash discrepancies.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built rapport with customers, fostering loyalty and encouraging repeat business through personalized service.
- Greeted customers entering store and responded promptly to customer needs.
- Provided backup support for other departments, showcasing versatility within the restaurant.
Education
Associate of Science - Business Administration
Augusta Technical College
Augusta, Georgia, GA08-2027
No Degree - Pre-Radiology Technician
Augusta Technical College
Augusta, GASkills
- Metadata Management
- Document management
- Special projects
- Guest Engagement
- Relationship Management
- Sales Expertise
- File conversion
- Document retrieval
- Quality Assurance
- Document Management
- Customer service
Certification
- Successfully Completed the Document Control Apprenticeship Program , SRNS - May 2024-October 2024
Timeline
Document Controller
SRNS
05.2024 - Current
Server
Flynn Restaurant Group
06.2023 - 01.2024
Cashier
River And Roost
09.2019 - 10.2021
Associate of Science - Business Administration
Augusta Technical College
No Degree - Pre-Radiology Technician
Augusta Technical College