Destiny Alexander
Fort Worth,TX
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Harris Housekeeping
Compass Group Inc.
Fort Worth, Texas
09.2022 - Current
- Ensure patient rooms are clean, enhancing hospital hygiene standards.
- Maintaining a sterile environment for medical staff, supporting effective patient care.
- Efficiency clean discharge rooms, reducing turnover time for new admissions.
- Implement rigorous sanitation protocols, enhancing infection control measures, and streamlining cleaning processes to reduce room turnover time.
Front Desk Receptionist
Hampton Inn By Hilton
Fort Worth , Texas
09.2021 - 09.2022
- Handled guest inquiries via phone and email, ensuring prompt responses and effective communication.
- Addressed guest complaints, resolving issues to enhance satisfaction.
- Maintained organized filing systems, supporting seamless office functionality.
Inspector
Unversial warehouse
Fort Worth, Texas
10.2019 - 09.2021
- Conducted through inspection of car parts for General Motors vehicles.
- Collaborated with the team to improve inspection processes.
- Utilized keen attention to detail to identify and address issues.
Customer Service Representative
Maximus Call Center
Fort Worth, Texas
03.2018 - 09.2019
- Managed state contracts, processed documentation, resolved issues, and ensured client data security.
- Handled government benefits accounts, improved complaint resolution, and maintained HIPAA compliance.
- Processed client interactions, updated records, escalated issues, and protected sensitive information.
Food Runner/ Busser
Movie Tavern
Fort Worth, Texas
01.2016 - 03.2018
- Delivered exceptional customer service, efficiently managing food and beverage orders while maintaining a clean, welcoming theater environment.
- Delivered food and drinks efficiently, enhancing customer satisfaction through prompt service.
- Worked seamlessly with kitchen staff and servers to expedite orders, enhancing overall guest satisfaction and operational efficiency.
Lisa Little Angel
day care
Fort Worth, Texas
05.2014 - 01.2016
- Development involves engaging learning activities, ensuring structured play, and mealtimes, and fostering child growth.
- Assisted in meal preparation, nap supervision, and play and potty training, maintaining a clean and hygienic environment while promoting independence.
- Devised a creative learning experience tailored to individual needs, enhanced cognitive development, and social skills in young learners.
Education
Associate of Science - Criminal Justice
Langston Unversity
Langston, OK05-2020
High School Diploma -
Oscar Dean Wyatt High School
Fort Worth05-2016
Bachelor of Science - Corrections
Langston Unversity
Langston, OK05-2016
Master of Science - Criminal Justice
Lamar Unversity
Beaumont, TXSkills
- Training & Development
- Analytical and critical thinking
- Interpersonal communication
- Flexible and adaptable
- Conflict resolution
- PPE compliance
- Organizational skills
- Networking
- Multitasking
- Microsoft office
- Data entry
- Problem-solving
Accomplishments
- Vice president of Honor Society Pi Gammu Mu Fall2019, Spring2020
Member of Honor Society Pi Gamma Mu, Fall2019, Spring2020
Neighboring State Scholarship, fall 2016, Fall 2020
John Coleman Scholarship, Spring 2019
Ride out with Fort Worth Police Department Fall 2019
Dean list 2016-2020
Treasurer of national Association of Black in Criminal Justice 2017-2020
Member of Alph Phi Sigma Honor Society, Fall 2019-2020
Reference
- Kelly Henderson( College professor)- 479-228-2234
- kaja Morris Friend of family( nurse)-682-276-5699
- Omega ( Current Manager)-501-960-7482
References
References available upon request.
Timeline
Harris Housekeeping
Compass Group Inc.
09.2022 - Current
Front Desk Receptionist
Hampton Inn By Hilton
09.2021 - 09.2022
Inspector
Unversial warehouse
10.2019 - 09.2021
Customer Service Representative
Maximus Call Center
03.2018 - 09.2019
Food Runner/ Busser
Movie Tavern
01.2016 - 03.2018
Lisa Little Angel
day care
05.2014 - 01.2016
Associate of Science - Criminal Justice
Langston Unversity
High School Diploma -
Oscar Dean Wyatt High School
Bachelor of Science - Corrections
Langston Unversity
Master of Science - Criminal Justice
Lamar Unversity
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