Destiny Anthony
Customer Service Representative
Benton,MS
Summary
Dedicated Customer Service professional with 4 years knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
MS Department Of Public Safety
Canton, MS
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Sales Associate
Continental Battery
Jackson, MS
09.2020 - 03.2022
- Operated multi-line telephone system to independently handle over 40 calls each day.
- Interacted with vendors to purchase and set up equipment and services.
- Collected battery order payments from clients and updated account balances.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Assembly Line Operator
Service Specialists Inc
Canton, MS
01.2019 - 07.2020
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
Education
Associate of Arts - Criminal Justice
Holmes Community College
Goodman, MS 08.2017 - 05.2019
Skills
Complaint resolution
Sales expertise
Recordkeeping strengths
Multi-line phone talent
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
MS Department Of Public Safety
04.2022 - Current
Front Desk Sales Associate
Continental Battery
09.2020 - 03.2022
Assembly Line Operator
Service Specialists Inc
01.2019 - 07.2020
Associate of Arts - Criminal Justice
Holmes Community College
08.2017 - 05.2019