Destiny Barnett
Starkville,MS
Overview
3
3
years of professional experience
Work History
Call Center Representative
Iqor
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Medical Assistant
All Things Medical
10.2024 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Cooker, cashier, server
Bittersweet Crosswords Enterprise
05.2023 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Phlebotomist
All Things Medical
10.2024 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Cashier
Piggly Wiggly
05.2022 - 05.2023
- Assisting and cashing out customers throughout the store.
Education
Certificate - Phlebotomy
All Things Medical
Hattiesburg, MS10.2024
Certificate - Medical Assistant
All Things Medical
Hattiesburg, MS10.2024
Diploma - undefined
Quitman High School
Quitman, Ms05.2023
Skills
- Determined
- Extremely flexible
- Advanced learning ability
- Team oriented
- Organizational
- Communicative
- Time management
- Creative
LANGUAGES
English and partial Spanish
Timeline
Call Center Representative
Iqor
02.2025 - Current
Medical Assistant
All Things Medical
10.2024 - 10.2024
Phlebotomist
All Things Medical
10.2024 - 10.2024
Cooker, cashier, server
Bittersweet Crosswords Enterprise
05.2023 - 11.2023
Cashier
Piggly Wiggly
05.2022 - 05.2023
Diploma - undefined
Quitman High School
Certificate - Phlebotomy
All Things Medical
Certificate - Medical Assistant
All Things Medical