Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Booker

Summary

Dynamic individual with experience in healthcare and customer service. Strong talent for navigating challenges and consistently meeting organizational goals . Proven problem-solving skills and proactive approach to new tasks. Known for adaptability, excellent communication skills, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience

Work History

Eligibility Representative

Accredo Health Group
10.2022 - Current
  • Investigate medical and pharmacy benefits for specialty medications in both primary and PACE queue
  • Successful call handling to physicians, patients, and insurance plans
  • Processing of pharmacy / medical claims
  • Rejection handling
  • Obtaining authorizations for medications.
  • Consistently exceeding performance expectations.
  • Update insurance plans in patients accounts
  • Enroll patients in copay assistance
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Managed high-volume insurance verifications within pressured timeframes

Lead Front Office Receptionist

Alliance Healthcare Services
04.2018 - 10.2022
  • Indexing and Dictation
  • Collected fees and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Prepare Charts/ medical records requests
  • Insurance Verification
  • Handle all calls and voicemails
  • Trained new receptionists on company policies and procedures, fostering a consistent level of service across the team.
  • Streamlined check-in and check-out processes for improved guest experiences and reduced wait times.
  • Assisted clinical staff as needed

Pharmacy Services Specialist

CVS Specialty Pharmacy
04.2017 - 02.2018
  • Inbound / Outbound calls
  • Schedule refills and new patient enrollments
  • Assist with copay assistance / Prior Authorizations
  • Acted as subject matter expert to assist management in training
  • Benefits verification/ insurance verification

Merchant Services Representative

Frontier Communications
08.2015 - 11.2016
  • Provide technical support
  • Meet monthly reporting goals
  • Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.

Key Holder

Children's Place
06.2012 - 03.2014
  • Key holder/leader on duty
  • positively engaging customers and delivering high levels of service.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Opening and closing procedures
  • Payroll
  • Oversaw store operations by counting cash drawers, reviewing equipment management
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Merchandise displays and product placements.
  • Trained and supervised new employees

Education

Daytona State College

Skills

  • Team collaboration
  • Adaptability and flexibility
  • Task prioritization
  • Customer Service
  • Data entry
  • Ability to understand and interpret account information
  • Ability to multi-task across multiple platforms / functions
  • Healthcare industry
  • Customer Service
  • Insurance verification

Timeline

Eligibility Representative

Accredo Health Group
10.2022 - Current

Lead Front Office Receptionist

Alliance Healthcare Services
04.2018 - 10.2022

Pharmacy Services Specialist

CVS Specialty Pharmacy
04.2017 - 02.2018

Merchant Services Representative

Frontier Communications
08.2015 - 11.2016

Key Holder

Children's Place
06.2012 - 03.2014

Daytona State College

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Destiny Booker