Destiny Brown
Kodak,TN
Summary
I have a little over 2+ years of customer service handling, and am looking for a higher step in life! I am successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Quality-driven Customer Service Coordinator dedicated to solving customer problems efficiently to maintain satisfaction. Trained in operational guidelines and standard practices of companies. Industrious and responsible leader with solid background of accomplishment.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
K-VA-T Food City
Kodak
01.2023 - Current
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Tracked orders from placement through delivery and follow-up as needed.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Ensured that all customer inquiries were responded to in a timely manner.
- Developed relationships with customers to ensure satisfaction.
- Collaborated with other departments to resolve complex customer issues quickly.
- Utilized various software applications such as CRM systems for tracking purposes.
- Maintained accurate records of customer interactions and transactions.
- Assisted in the development of quality assurance standards for customer service operations.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Provided training for new employees on company policies and procedures related to customer service.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Supervised and motivated customer service teams to maximize business performance.
Instacart Shopper
K-VA-T Food City
Kodak, TN
01.2023 - Current
- Assisted other shoppers when needed to expedite their shopping experiences.
- Collaborated with team members to complete tasks efficiently within allotted time frames.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Loaded groceries into customers' vehicles in a safe manner.
- Provided exceptional customer service throughout the shopping experience.
- Delivered groceries on time according to company standards for customer satisfaction.
- Processed payments accurately and efficiently.
- Resolved customer complaints quickly and professionally.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Scanned products using hand-held scanners.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Verified product quality and quantity against customer orders.
- Informed customers about specials, new products or promotions available in store.
- Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
- Monitored expiration dates on items to guarantee freshness for customers.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Cashier
K-VA-T Food City
Kodak
12.2022 - Current
- Customer Service work
- Cash Handling
- Long working hours
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Criminal Justice
Northview Senior Academy
Kodak, TN05-2025
Skills
- [Product or Service] support
- Customer service excellence
- Logistics Management
- Quote Preparation
- Register oversight
- Retail experience
- Register operations
- Payment Processing
- Customer Focus
- Training and mentoring
- Regulatory Compliance
- Meticulous attention to detail
- Problem-Solving
- Positive and Constructive Feedback
- Relationship Building
- Work Prioritization
- New Hire Training
- Product Knowledge
- Research ability
- Staff Training
- Conflict Management
- Decision-Making
Timeline
Customer Service Coordinator
K-VA-T Food City
01.2023 - Current
Instacart Shopper
K-VA-T Food City
01.2023 - Current
Cashier
K-VA-T Food City
12.2022 - Current
Criminal Justice
Northview Senior Academy