Heather S. Smith
Wamego,KS
Summary
Dynamic professional with extensive experience seeking a challenging position that leverages a proven track record of success while fostering opportunities for professional growth. Committed to delivering exceptional results and driving organizational success through innovative solutions and strategic thinking. Eager to contribute expertise in a collaborative environment that encourages continuous learning and development. Passionate about embracing new challenges and advancing skills to meet evolving industry demands.
Knowledgeable [Desired Position] with comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
Florence Corporation
Manhattan, KS, USA
09.2017 - Current
- Answering incoming calls.
- Field incoming communication.
- All office mailing.
- Handle scheduling copies.
- Assist Human Resources.
- Enter orders as needed by other CS Reps.
- Print and match all orders and acknowledgements.
- Assist with inventory.
- Enter all FAST orders.
- Assist Accounting with matching invoices, filing electronic invoices.
- Shipping Reports to avoid late fees.
- Badge Management working alongside Safety.
Receptionist & Admissions
Pawnee Mental Health Services
Manhattan, KS, USA
04.2015 - 09.2017
- Answering incoming calls
- Assisting clients as they check-in or out
- Field incoming communication
- Manage 4 Doctors schedules
- Admissions for incoming clients
- Training new receptionists
- Create and maintain mobile crisis schedule for 7 counties
- Deposits
Receptionist
Manko Windows
Manhattan, KS, USA
08.2013 - 03.2015
- Answering incoming call from customers
- Assist walk in customers
- Field incoming communication
- Assist Human Resources
Retail Sales Consultant
AT & T
Manhattan, KS, USA
09.2008 - 01.2013
- Assist customers as they come in
- Making payments
- Selecting new services/changing services
- Technical Support
- Home based Services
- Deposits
- Inventory Counts
- Training incoming sales people
Education
Wurzburg American High School -
Wurzburg American High School
Wurzburg, Germany01.1993
AECR Training - undefined
OSHA 10 Training - undefined
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Clerical support
- Call center experience
- [Product or service] support
- Retail experience
- Customer service excellence
- Documentation
- Customer service
- Microsoft outlook, word, and Excel
Timeline
Customer Service Coordinator
Florence Corporation
09.2017 - Current
Receptionist & Admissions
Pawnee Mental Health Services
04.2015 - 09.2017
Receptionist
Manko Windows
08.2013 - 03.2015
Retail Sales Consultant
AT & T
09.2008 - 01.2013
AECR Training - undefined
OSHA 10 Training - undefined
Wurzburg American High School -
Wurzburg American High School