Destiny Brown
Tamarac,FL
Summary
Driven professional with strong customer service skills, adept in problem-solving and effective communication. Proven ability to manage inquiries and enhance customer engagement through team collaboration and adherence to quality standards.
Overview
9
9
years of professional experience
Work History
Phone Rep
Teleperformance USA
North Lauderdale, FL
11.2024 - Current
- Managed inbound customer calls to resolve inquiries and provide product information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with account management and technical support for services.
- Handled escalated issues by employing effective problem-solving techniques and communication skills.
- Educated customers on promotions and new products during calls to improve engagement.
- Maintained up-to-date knowledge of company policies, products, and services for accuracy.
- Documented customer interactions accurately in the company's CRM system.
- Collaborated with team members to enhance customer service processes and procedures.
- Trained new representatives on best practices for customer interaction and system usage.
Server
Seminole Casino Coconut Creek
Coconut Creek, Florida
01.2018 - 11.2021
- Provided exceptional customer service in a fast-paced casino environment.
- Took orders and served food and beverages to guests efficiently.
- Responded promptly to guest inquiries and resolved issues effectively.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining areas at all times.
- Managed cash transactions and handled payments accurately.
- Assisted in training new servers on operational procedures.
Education
High School Diploma -
Glades High
Coral Springs, FL05-2018
Skills
- Call center customer service
- Call handling techniques
- CRM data management
- Customer account updates
- Customer needs assessment
- Resolving issues
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Training experience
- Customer service
Timeline
Phone Rep
Teleperformance USA
11.2024 - Current
Server
Seminole Casino Coconut Creek
01.2018 - 11.2021
High School Diploma -
Glades High