Destiny Caley
Round Lake Park ,IL
Summary
Dynamic and results-oriented professional with a proven track record at The UPS Store and the US Navy. Excelled in customer service and problem-solving, enhancing client satisfaction and team efficiency. Skilled in cash handling and conflict resolution, adept at fostering teamwork and collaboration. Achieved significant improvements in operational processes and customer experience.
Overview
10
10
years of professional experience
Work History
Sales Associate
Tower Park Management, The UPS Store
2023.05 - 2024.05
- Completed daily office work including but not limited to: scanning, faxing, emailing, printing, copying, mailbox registration and managing, customer data entry for shipping information, and various computer program tasks.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Build A Bear Workshop Inc
2023.02 - 2023.05
Enlisted Service Member
US Navy
2017.12 - 2022.12
- Utilized advanced technical skills to troubleshoot complex equipment malfunctions swiftly.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Trained to respond in emergency situations such as CPR/AED usage procedures, first aid assistance, and damage control, etc.
Team Member
Six flags great america
Gurnee , Illinois
2014.03 - 2016.10
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Lakes Community High School
Lake Villa, IL05.2015
Skills
Customer Service
- Time Management
- Problem-solving
- Cash Handling
- Multi-tasking strength
- Excellent people skills
- Conflict Resolution
- POS System Operation
- Policy and Procedure Adherence
- Creative Thinking
Timeline
Sales Associate
Tower Park Management, The UPS Store
2023.05 - 2024.05
Sales Associate
Build A Bear Workshop Inc
2023.02 - 2023.05
Enlisted Service Member
US Navy
2017.12 - 2022.12
Team Member
Six flags great america
2014.03 - 2016.10
High School Diploma -
Lakes Community High School
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