Summary
Overview
Work History
Education
Skills
References
Timeline
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Destiny Campbell

Valley Stream

Summary

As a proficient and meticulous Certified Clinical Medical Assistant, I bring a wealth of expertise in patient care and office management, complemented by strong organizational skills, and keen attention to detail. I am passionate about delivering high-quality patient care and optimizing clinic operations. In return, I am eager to enhance my skills and broaden my knowledge by learning from seasoned industry mentors, aiming to contribute meaningfully to a forward-thinking healthcare team.

Overview

11
11
years of professional experience

Work History

Personal Injury Protection Adjuster

GEICO, Government Employees Insurance
Melville
08.2022 - Current
  • Gathering information about the accident, including police reports, medical records, and witness statements.
  • Verifying medical bills and treatment plans to ensure they are reasonable and within the scope of PIP coverage.
  • Determining the extent of the policyholder's PIP benefits based on state regulations and the details of the accident.
  • Reaching agreements with claimants or their attorneys on the appropriate compensation amount for their PIP claims.
  • Reviewing denied PIP claims and deciding whether to uphold the denial or approve the claim based on further investigation.

Medical Assistant

Northwell GoHealth Urgent Care
Springfield Gardens
08.2021 - 08.2023
  • Prepared treatment and examination rooms for patient visits.
  • Assisted patients in preparation for examinations, treatments, and procedures.
  • Conducted routine lab tests and collected blood samples and specimens.
  • Performed minor surgeries while adhering to aseptic techniques and infection control protocols.
  • Sterilized medical equipment to ensure safety standards compliance.
  • Explained procedures to patients, enhancing understanding and comfort.
  • Managed office supplies and maintained organization of general office standards.
  • Answered phones, checked patients in for appointments, and updated medical records.

Medical Assistant

Sears Podiatry
Saint Albans
04.2021 - 01.2022
  • Collected patient information and conducted vital signs assessments.
  • Prepared lab samples for diagnostic testing.
  • Administered medication per physician specifications.
  • Scheduled appointments to optimize patient flow.
  • Processed incoming and outgoing mail efficiently.
  • Collected copays and office visit fees accurately.
  • Sanitized exam rooms to maintain a safe environment.

Sales Associate

Sam Edelman
New York
07.2018 - 04.2019
  • Handled customer complaints in a professional manner.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.

Sales Associate

Nordstroms Department Store
Garden City
06.2018 - 04.2019
  • Greeted clients upon arrival to create welcoming atmosphere.
  • Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
  • Trained new associates on store policies, customer service standards, and operational procedures.
  • Provided product knowledge and styling advice for informed purchasing decisions.
  • Assisted clients with sizing and styles based on individual preferences.
  • Cultivated client relations through engaging conversations and honest recommendations.
  • Maintained floor appearance to enhance shopping environment.
  • Invited clients to join loyalty programs to encourage repeat business.
  • Managed back stock room and organized merchandise displays on sales floor.
  • Processed sales transactions and coordinated delivery or pickup for orders.

Sales Associate

Michaels Arts and Craft
Valley Stream
08.2017 - 06.2018
  • Proactively acknowledged and assisted customers, enhancing overall service experience.
  • Maintained clean and organized checkout areas to promote efficient transactions.
  • Kept customers updated on current and upcoming sales promotions.
  • Collaborated with team members to achieve daily sales targets consistently.
  • Stocked and replenished selling floor regularly to ensure product availability.
  • Provided accurate product information to support informed purchasing decisions.

Team Member

Panera Bread
Valley Stream
04.2016 - 02.2017
  • Processed online and in-store orders to ensure timely service.
  • Prepared food items according to standardized recipes and safety protocols.
  • Operated kitchen equipment safely during peak hours to maximize efficiency.
  • Organized inventory and stocked supplies to enhance workspace productivity.
  • Maintained cleanliness in dining and food preparation areas to meet health standards.

Sales Associate

JCPenney
Valley Stream
01.2015 - 03.2016
  • Delivered personalized assistance to customers to enhance shopping experience.
  • Recommended merchandise tailored to individual needs, boosting sales performance.
  • Processed merchandise returns and exchanges efficiently to maintain customer satisfaction.
  • Supervised fitting rooms, ensuring cleanliness and organization throughout the store.
  • Maintained attractive clothing displays to promote product visibility.
  • Answered incoming calls to provide information on store offerings and services.
  • Stocked shelves and marked prices accurately for streamlined inventory management.
  • Provided timely and accurate information about products and services.

Education

Certified Clinical Medical Assistant - Health Sciences

Allen School of Health Sciences
Jamaica, NY
07-2021

High School Diploma -

East West School of International Studies
Flushing, NY
06-2017

Skills

  • Customer service and expectation setting
  • Case documentation
  • Fraud investigation
  • Policy interpretation
  • Claims management
  • Legal compliance
  • Medical billing review
  • Time management and scheduling
  • Strategic organization and documentation
  • Microsoft Office proficiency
  • Clear communication
  • Medical terminology expertise
  • Logical and compassionate problem-solving

References

References available upon request.

Timeline

Personal Injury Protection Adjuster

GEICO, Government Employees Insurance
08.2022 - Current

Medical Assistant

Northwell GoHealth Urgent Care
08.2021 - 08.2023

Medical Assistant

Sears Podiatry
04.2021 - 01.2022

Sales Associate

Sam Edelman
07.2018 - 04.2019

Sales Associate

Nordstroms Department Store
06.2018 - 04.2019

Sales Associate

Michaels Arts and Craft
08.2017 - 06.2018

Team Member

Panera Bread
04.2016 - 02.2017

Sales Associate

JCPenney
01.2015 - 03.2016

Certified Clinical Medical Assistant - Health Sciences

Allen School of Health Sciences

High School Diploma -

East West School of International Studies

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Destiny Campbell